Shelly Gladden
Agra,OK
Summary
Highly driven General Manager with background in overseeing all aspects of daily gas station operations. Skilled at managing inventory, maintaining safety protocols, and leading customer service initiatives. Known for fostering positive team environments, improving operational efficiency, and driving revenue growth. Committed to ensuring smooth operation of gas stations while adhering to industry standards and regulations.
Overview
9
9
years of professional experience
Work History
General Manager
Oncue Express
Stillwater, Oklahoma
01.2016 - 02.2025
- Handled customer complaints in a professional manner while resolving issues promptly.
- Assisting with stocking shelves with merchandise according to planograms or instructions from corporate headquarters.
- Preparing reports on sales, profits, losses, expenses, and other business activity data.
- Training new employees on safety protocols and operational processes related to running a gas station.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Responding quickly to emergency situations involving hazardous materials or spills.
- Organizing daily staff schedules and assigning shifts.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
- Scheduling maintenance services for pumps and other equipment as needed.
- Maintaining accurate records of fuel and other store inventory levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
- Approving purchase orders for supplies required by the gas station's operations.
- Supervising cashiers during their shifts to ensure compliance with company policies and procedures.
- Implementing security measures such as surveillance cameras or alarm systems when necessary.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managing financial transactions such as deposits, refunds, credits.
- Investigating any complaints from customers regarding pricing discrepancies or product quality issues.
- Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
- Monitoring gas prices to ensure they remain competitive in the market.
- Enforcing company policies related to employee conduct or personal hygiene standards.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Agra High School
Agra, OK05-1996
Skills
- Customer Service
- Leadership
- Employee scheduling
- Training and development
- Administrative skills
- Team oversight
- Inventory control
- Profit and loss
- Consistently meet goals
- Performance improvements
- Deadline oriented
- Customer relations
- Team player
- Performance evaluations
- Communication skills
- Interpersonal skills
- Leadership and team building
- Verbal and written communication
- Top talent recruiting, hiring, and retention
- Loss prevention
- Training and coaching
- Profit and loss accountability
- PC competent
- Negotiation skills
- Sales
Certifications & Licenses
PST Operator B Oklahoma Corporation Commission
Able Commission License
ServSafe
Food Handler Certification
Timeline
General Manager
Oncue Express
01.2016 - 02.2025
High School Diploma -
Agra High School