Shelly Hill
Managerial/Entrepreneur
LAKE FOREST,CA
Summary
Results-driven manager/entrepreneur with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
28
28
years of professional experience
Work History
General Manager
The Lash Lounge
Long Beach, CA
10.2023 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Salon Manager
Nail It Salon
Culver , Ca.
02.2023 - Current
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Worked to continuously increase salon business through effective sales, service, and customer service, with a 20% increase in the first quarter.
Head of Operations
Base Coat Nail Salon LLC
Los Angeles, CA
10.2016 - 10.2022
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Oversaw high-volume accounting operations with 50-person team focused on efficient budget administration, AP/AR and other financial management needs.
- Developed strategic plans for day-to-day financial operations.
- Performed spending analysis and partnerships to refine policies and develop recommendations for improvement.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Generated sales tax reports for each operational jurisdictions, monitored bi-weekly payroll and prepared and paid out sales commissions.
- Supported financial director with special projects and additional job duties.
Company Owner/Salon Owner/Operator
Sparkles Nail Products/Full Service Salon
Modesto/Los Angeles, CA
04.1998 - 05.2017
- Aligned branding initiatives and sales strategies with client goals.
- Spearheaded revenue growth through sales, new and enhanced product development and new market penetration.
- Created vision and mission for Sparkles Nail Products company and kept employees focused on achieving both.
- Supported company goals through careful reinvestment of profits.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Studied latest trends to add new merchandise to product lineup, improving sales revenues .
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Drafted invoices for completed work.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class work.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked and analyzed profitability and key metrics to improve overall profitability and bring in new clientele.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
Vertigo Salon And Spa
Los Angeles, CA
09.2013 - 09.2016
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Monitored employees' day-to-day activities and made plans to rectify issues.
- Assisted in recruiting, hiring and training of team members.
- Increased sales by establishing goals, overseeing performance and mentoring staff.
- Trained new employees on proper protocols and customer service standards.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class work.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
License -
California Beauty College
Modesto, CAHigh School Diploma -
Summerville High School
Tuolumne, CASkills
Operations management
Business process optimization
Project Management
Business Development
Contractor negotiations
Budgeting
Negotiation
Staffing oversight
Staff Management
Customer Relations
Consulting
Financial Management
Business planning
Competitor trend research
Contract management
Sales tactics
Timeline
General Manager
The Lash Lounge
10.2023 - Current
Salon Manager
Nail It Salon
02.2023 - Current
Head of Operations
Base Coat Nail Salon LLC
10.2016 - 10.2022
General Manager
Vertigo Salon And Spa
09.2013 - 09.2016
Company Owner/Salon Owner/Operator
Sparkles Nail Products/Full Service Salon
04.1998 - 05.2017
License -
California Beauty College
High School Diploma -
Summerville High School