Shelly Humphrey
Delano,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
I Hop Restaurant
10.2018 - 10.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Restaurant Manager
Dennys Restaurant
10.2010 - 10.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures under General Manager's supervision
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
High School Diploma -
Delano Adult School
Delano, CA07.2000
Skills
- Customer Engagement
- Business Management
- Health Code Compliance
- Talent Development
- Staff Scheduling
- Purchasing
- Pre-Shift Walk-Through
- Food Safety
- Inventory Management
- Staff Management
- Shift Management
Certification
- Serv Safe, [ANSI ....American National Standards Institute and the Conference for Food Protection] - Expires 10/19/2028
Timeline
General Manager
I Hop Restaurant
10.2018 - 10.2023
Restaurant Manager
Dennys Restaurant
10.2010 - 10.2018
High School Diploma -
Delano Adult School
- Serv Safe, [ANSI ....American National Standards Institute and the Conference for Food Protection] - Expires 10/19/2028
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