Shelly Jacobi
Homer,NY
Summary
Current Aging Services Specialist with a proven track record at Cortland County Office For Aging, excelling in client assessment and resource referral. Expert in building trust and navigating social services, I effectively enhanced access to essential programs, empowering seniors and families through targeted support and advocacy. Resourceful Services Specialist recognized for productivity and efficient task completion. Skilled in customer service management, process optimization, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Aging Services Specialist
Cortland County Office For Aging
Cortland , NY
12.2023 - Current
- Advised senior citizens and delegates on community programs, services, and benefits available.
Assessed eligibility for Home Meal Delivery Program, Home Energy Assistance Program, and tax exemptions.
Managed client cases to ensure access to necessary services.
Referred clients to human services agencies for additional support.
Provided information and referral services to enhance client understanding.
Maintained and updated client files in a computerized database system.
Logged inquiries for effective client follow-up and monthly reporting.
Conducted educational programs on specific service components to inform clients.
Family Advocate
CAPCO
Cortland, NY
06.2023 - 12.2023
- Coordinated services to enhance social and psychological functioning of children and families.
Assisted in maximizing family well-being through targeted support strategies.
Maintained confidentiality for all family members to ensure trust and security.
Facilitated positive communication between families and schools to promote collaboration.
Family Support Specialist
CAPCO
Cortland, NY
06.2018 - 06.2021
- Coordinated services to enhance social and psychological well-being of children and families.
Established trusting relationships with families to facilitate home visits.
Connected families to community resources for comprehensive support.
Advocated for family needs in collaboration with community partners.
Delivered information on prenatal care, parenting, and child development topics.
Education
High School Diploma -
Cortland High School
Cortland NY06-1989
Mansfield University of Pennsylvania
Mansfield, PASkills
- Client assessment
- Case management
- Resource referral
- Community outreach
- Family advocacy
- Effective communication
- Trust-building
- Confidentiality maintenance
- Social service navigation
- Problem solving
- Collaboration skills
- Crisis intervention
- Attention to detail
Certification
- Family Development Credential
- Case Management Certificate
Timeline
Aging Services Specialist
Cortland County Office For Aging
12.2023 - Current
Family Advocate
CAPCO
06.2023 - 12.2023
Family Support Specialist
CAPCO
06.2018 - 06.2021
High School Diploma -
Cortland High School
Mansfield University of Pennsylvania
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