Shelly Jordan

Led high-performing teams across multiple locations, currently managing the 2nd & F location while supporting broader district initiatives.

Completed the District Manager TLA for District 381, gaining hands-on experience in leading multiple stores and aligning district-wide goals.

Recruited and developed a diverse workforce, reflecting the community and enhancing the partner experience.

Named Manager of the Quarter (Q3 2023) for outstanding leadership, performance, and team results.

Programming Lead for the Black Partner Network, building connection, culture, and leadership opportunities for partners across the region.

Completed Starbucks Advanced Development Program, preparing for next-level leadership roles.

Resolved customer concerns through active listening and solution-focused service, improving customer satisfaction and partner engagement.

Acted as Store Manager Trainer and peer advisor, supporting other leaders in sales analysis, inventory management, and operational best practices.

Built strong community relationships through outreach, including local career fairs, Coffee with Cops events, and business partnerships.

• Successfully launched the Green Apron Host across the district, enhancing partner engagement and guest experience.
• Supported 5 key moments initiatives, ensuring the seamless execution.
• Established performance metrics to drive accountability and measure team success across the district.
• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
• Analyzed sales data to identify trends and develop targeted marketing strategies.