Shelly Klakken
KINSTON,North Carolina
Summary
Accomplished HR professional with a proven track record at Neil Medical Group, adept in conflict management and payroll administration. Excelled in maintaining confidentiality, enhancing employee relations, and driving organizational development. Demonstrated computer literacy and a knack for teaching new hires, significantly improving onboarding efficiency.
Payroll professional skilled at keeping payroll operations moving smoothly. Well-versed in handling records for as many as 292 hourly and salaried workers. Skilled in compiling statistics, identifying issues and developing solutions.
Overview
13
13
years of professional experience
Work History
Payroll/Human Resources Clerk
Neil Medical Group
07.2021 - Current
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Sent, retrieved and reviewed results from background screening contractor and determined if applicant met eligibility requirements for employment.
- Complete on-boarding process of all new hires.
- Managed employee exit interviews and paperwork.
- Processing payroll for both exempt and non-exempt employees.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained confidentiality of employee records and payroll information.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Tracked employee vacation, sick and personal time.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Processed manual checks for employees in accordance with company policies.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Processed timecards and payroll data for team of employees.
- Generated reports to track employee time and attendance.
- Audited timesheets and payroll records for accuracy.
Lead Controll/IV Tech
Neil Medical Group
12.2019 - 07.2021
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Front Office Manager
Vernon Foster Management and Rentals
03.2014 - 12.2019
- Maintained professional demeanor by staying calm when addressing unhappy or angry tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Introduced prospective tenants to types of units available.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Communicated effectively with owners and residents..
- Collected and maintained careful records of rental payments and payment dates.
Human Resource Lead Expert
JC Penny Co
04.2012 - 03.2014
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained confidentiality of employee records and payroll information.
- Trained new employees on proper cash routines, procedures, and requirements.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
Education
GED -
North Lenoir High School
La Grange, NC01-1994
Skills
- Conflict management
- HR policies
- Maintaining files
- Teaching
- Organizational development
- Employee relations
- Payroll administration
- Background checks
- Computer literacy
Timeline
Payroll/Human Resources Clerk
Neil Medical Group
07.2021 - Current
Lead Controll/IV Tech
Neil Medical Group
12.2019 - 07.2021
Front Office Manager
Vernon Foster Management and Rentals
03.2014 - 12.2019
Human Resource Lead Expert
JC Penny Co
04.2012 - 03.2014
GED -
North Lenoir High School
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