Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shelly Leslie

Ofallon

Summary

Detail-oriented professional with strong customer service skills. Proven ability to resolve inquiries efficiently and enhance customer satisfaction through effective communication.

Overview

28
28
years of professional experience

Work History

CSA

Jiffy Lube Oil Change Center
06.2024 - 05.2026
  • Provided exceptional customer service to ensure satisfaction and repeat business.
  • Assisted in performing oil changes and routine maintenance services efficiently.
  • Educated customers on various services and products, enhancing their understanding and experience.
  • Handled customer inquiries and complaints effectively, ensuring prompt resolutions.
  • Managed inventory of supplies, ensuring availability for daily operations without excess waste.

Truck Driver

US XPRESS ENTERPRISES, INC
12.2013 - 02.2024
  • Operated commercial vehicles, ensuring compliance with safety regulations and road laws.
  • Delivered freight to multiple locations, optimizing routes for efficiency and timely arrival.
  • Conducted pre-trip and post-trip vehicle inspections to maintain operational safety standards.
  • .

Billing Specialist

Washington University Department of Dermatology
08.1998 - 07.2000
  • Processed billing information efficiently, ensuring accurate invoicing for medical services.
  • Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
  • Reconciled discrepancies in patient accounts, enhancing financial accuracy and reporting consistency.
  • Managed electronic health record systems to streamline billing operations and improve data integrity.
  • Collaborated with healthcare providers to resolve billing issues and optimize reimbursement processes.

Education

Registered Medical Assistant - Medical Assistant

Missouri School For Doctor's Assistants
St Louis, MO
10-1993

High School Diploma -

Bishop DuBourg High School
St Louis, MO
05-1992

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Multi-line phone systems
  • Appointment scheduling
  • MS office proficiency
  • Calm and professional under pressure
  • Computer skills
  • Data entry
  • Customer data confidentiality
  • Remote office availability

Accomplishments

I was the top CSA in the district for Jiffy Lube.

Timeline

CSA

Jiffy Lube Oil Change Center
06.2024 - 05.2026

Truck Driver

US XPRESS ENTERPRISES, INC
12.2013 - 02.2024

Billing Specialist

Washington University Department of Dermatology
08.1998 - 07.2000

Registered Medical Assistant - Medical Assistant

Missouri School For Doctor's Assistants

High School Diploma -

Bishop DuBourg High School