Detail-oriented professional with strong customer service skills. Proven ability to resolve inquiries efficiently and enhance customer satisfaction through effective communication.
Overview
28
28
years of professional experience
Work History
CSA
Jiffy Lube Oil Change Center
06.2024 - 05.2026
Provided exceptional customer service to ensure satisfaction and repeat business.
Assisted in performing oil changes and routine maintenance services efficiently.
Educated customers on various services and products, enhancing their understanding and experience.
Handled customer inquiries and complaints effectively, ensuring prompt resolutions.
Managed inventory of supplies, ensuring availability for daily operations without excess waste.
Truck Driver
US XPRESS ENTERPRISES, INC
12.2013 - 02.2024
Operated commercial vehicles, ensuring compliance with safety regulations and road laws.
Delivered freight to multiple locations, optimizing routes for efficiency and timely arrival.
Conducted pre-trip and post-trip vehicle inspections to maintain operational safety standards.
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Billing Specialist
Washington University Department of Dermatology
08.1998 - 07.2000
Processed billing information efficiently, ensuring accurate invoicing for medical services.
Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
Reconciled discrepancies in patient accounts, enhancing financial accuracy and reporting consistency.
Managed electronic health record systems to streamline billing operations and improve data integrity.
Collaborated with healthcare providers to resolve billing issues and optimize reimbursement processes.