Shelley Lindsey
Antlers,OK
Summary
Customer-Oriented Professional with over 20 years of experience in enhancing customer satisfaction. Delivered exceptional service through face-to-face interactions and remote support, utilizing CRM systems such as Salesforce, Zendesk, and Microsoft. Received consistent recognition for contributions and maintained strong references from former employers and customers.
Overview
11
11
years of professional experience
Work History
Customer Service Representative/ Service Tech
Spirit Fitness
03.2017 - 09.2025
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Received all inbound calls for the warranty department; ranging from product registration to troubleshooting possible defects, and everything in between.
- The voice of the company, regarding customer contact, providing correspondence via, chat, email, support tickets, zoom, and phone.
- Provided outstanding remote customer support. This can be proven by visiting https://www.target.com/p/xterra-fitness-trx4500-treadmill/-/A-83368353 https://www.resellerratings.com/store/Sole_Fitness/page/11
- Used Salesforce, Zendesk, Multi-line phone systems, Google meet, Zoom, and more
- Received more customer satisfaction reviews, and emails received by my superiors regarding my professionalism and service than anyone on record,
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Manager
Hampton Inn By Hilton
02.2015 - 01.2017
- Implemented process improvements that enhanced operational efficiency and reduced wait times.
- Resolved all guest conflicts with a satisfactory resolution
- Began in housekeeping and worked my way through all positions, until becoming AGM.
- Responsible for the satisfaction of new guests, and the return of previous guests.
- Booked group reservations
- Followed up with guests to confirm satisfaction, and asked for any suggestions to make the next stay better
- RReceived Hilton Sales Director Certificate
- Attended Hilton Managers Conference in San Diego, CA
Education
Bachelor of Arts - Addiction Counseling
01-2029
Information Technology Essentials - IT Network Security
02-2026
- Dean's List throughout attendance
- 3.9 GPA
Skills
- Customer support
- Listening skills
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Analytical thinking
- Data management
Timeline
Customer Service Representative/ Service Tech - Spirit Fitness
03.2017 - 09.2025
Assistant Manager - Hampton Inn By Hilton
02.2015 - 01.2017
Post University - Bachelor of Arts, Addiction Counseling
DeVry University - Information Technology Essentials, IT Network Security