Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and passionate about food and beverages. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling. Customer service expert with extensive knowledge of bartending and food service as well as retail and inventory management. Does extremely well in high stress fast-past and time restricting environments. Dependable Delivery Man with track record of reliability and driven work ethic. Honest and ethical with superior communication skills to build customer rapport. Efficient and accurate to meet deadlines and exceed customer expectations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Shelly Mason
Oklahoma City,OK
Summary
Overview
25
years of professional experience
Work History
SparkOklahoma City, OK
Delivery Associate
02.2023 - Current
Job overview
- Delivery associate for the Walmart Corporation.
- Uses a personal vehicle to pick up and deliver items from stores directly to customers using a mobile application.
- Contacting customers when needed to verify items, as well as keeping customers informed on the status of deliveries and estimated arrival times.
- Highly knowledgeable about maps, locations, and safe driving.
- Excellent time management skills, and keeping accurate time records and receipts for bookkeeping purposes.
- Notified customers prior to arrival of goods or services at their locations.
APMEX INC.Oklahoma City, OK
Operations Associate
11.2024 - 02.2025
Job overview
- Examined coins and precious metals to verify authenticity.
- Packaged coins according to customers' specifications.
- Picked and pulled orders from all over the warehouse to complete orders for domestic and international shipping.
- Inventory and restock bins with products to ensure time-efficient and accurate orders.
- Assisted in resolving discrepancies between actual inventories versus system generated reports.
Veho Tech IncOklahoma City, OK
Delivery Associate
02.2023 - 11.2024
Job overview
- Delivered perishable packages and third-party deliveries for high-end retailers using personal vehicles.
- Provided friendly customer service when interacting with clients during deliveries.
- Packages containing food, dry ice, and packages weighing up to 50 lbs.
- Clientele such as HelloFresh, Farmer's Dog, and Nordstrom’s.
- Delivering to the extended Oklahoma City area. As far south as Lexington, OK. As far north as Crescent, OK. El Reno, OK, to McLoud, OK.
DoorDashOklahoma City, OK
Delivery Associate
01.2020 - 01.2024
Job overview
- A contracted employee is delivering packages directly to customers.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept and studied mileage and fuel reports to track overall fuel costs.
- I inspected orders for quality when able, to ensure customer satisfaction to the best of my ability.
- Worked in receiving, unloading, sorting, opening, and distributing goods for sorting in various areas.
- Created delivery routes based on destinations and timelines to maintain efficiency.
AmazonOklahoma City, OK
Warehouse Associate
10.2023 - 12.2023
Job overview
- Counted and sorted goods according to weight requirements per container.
- Followed all safety rules and guidelines for a warehouse environment.
- Handled hazardous materials safely following prescribed regulations.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
Sodexo Food ServiceOklahoma City, OK
Food Service Worker
05.2022 - 06.2023
Job overview
- Delivered meal trays to patients while observing all HIPAA and health regulations to ensure patient and staff safety.
- Prepared snacks for patients while ensuring adherence to specific dietary needs and practicing food safety standards.
- Organized, cleaned, and stocked nursing refrigerators on each floor unit.
- Organized and rotated the stock of feeding bags for the entire hospital.
People Source Staffing?/ Hobby LobbyOklahoma City, OK
Warehouse Worker
03.2022 - 05.2022
Job overview
- Temporarily hired to work in the frame manufacturing plant.
- Sorted newly constructed picture frames, checking for blemishes to ensure quality.
- Maintained a pleasant demeanor, despite the heat and long hours.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Inspected damaged goods prior to disposal or return to vendor.
Oncue ExpressOklahoma City, OK
Assistant Manager
10.2021 - 03.2022
Job overview
- Promoted to assistant manager within the first six weeks of initial hiring.
- Generated repeat business through exceptional customer service, and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customer concerns, assessing needs, and maintaining current knowledge of customer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted new team members with training needs while providing positive feedback and suggestions for greater efficiency.
Sunshine Express LogisticsOklahoma City, OK
Delivery Associate
11.2020 - 04.2021
Job overview
- Delivering packages for an Amazon logistics company, with areas from southeast Oklahoma City to rural areas near Norman.
- Used a company vehicle to deliver up to 350 packages and make 300 stops per day.
- Completed on-time deliveries by choosing the best, most efficient routes.
- Updated dispatchers frequently to convey changes, such as route issues or weather delays, potentially impacting delivery schedules.
- Inspected the vehicle and supplies, and reported problems and safety hazards to supervisors before and after each route.
Blue Label BartendingOklahoma City, OK
Bartender
06.2015 - 11.2020
Job overview
- Independently contracted professional bartender for private events, wedding receptions, rehearsal dinners, charity events, etc.
- Using a personal vehicle to arrive early and fully prepared to assist customers with setup, service, breakdown, and customer instructions to ensure guest safety and satisfaction for highly successful events.
- Create and maintain visually pleasing bar areas.
- Create signature cocktails with alcohol and mixers provided, while checking IDs and always complying with the full extent of alcohol beverage laws, with zero tolerance.
- Strive to maintain excellent professional rapport with customers to ensure repeat and referred business.
BJ's Restaurant & BrewhouseOklahoma City, OK
Head Bartender
06.2007 - 01.2020
Job overview
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors in service.
- Maintained secured cash drawers, promptly resolving discrepancies for accuracy.
- Responsible for organizing, maintaining, and ordering all alcohol stock from various distributors.
- Observing all changes in liquor laws, per state legislations.
- Went above and beyond to retain repeat guests.
- Handled food orders from customers seated at the bar.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
Oak Tree Country ClubEdmond, OK
Bartender/Restaurant Server
08.2003 - 06.2007
Job overview
- Cleaned, stocked, and maintained service records for the beverage cart, and informed management of any safety issues.
- I worked as a banquet and fine dining server, bartender, as needed.
- Set up special events, such as weddings and golf tournaments.
- Cleaned up events once completed, and returned the dining area to its original dining configuration.
- Hauled all excess tables, chairs, linens, and decorations with care, returning them to designated storage areas.
- Stocked ice bins and coolers as needed throughout shift.
- Adhered to state regulations regarding serving alcohol responsibly.
Sonic Drive InEdmond, OK
Carhop/Food Service Worker
09.2000 - 05.2003
Job overview
- Ensured that all orders were accurate before delivering them to customers.
- Prepared all drinks and ice cream desserts.
- Bagged hot food.
- I took payment and made change for customers.
- Completed end-of-day paperwork.
- Detail cleaned and polished all the interior counters and food prep areas.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Provided excellent customer service by answering questions promptly and courteously resolving any customer complaints quickly and professionally.
Education
Guthrie High SchoolGuthrie, OK
High School Diploma
05.2003
University Overview
OSU-OKC Oklahoma City, OK
Some College (No Degree)
University Overview
University of Central OklahomaEdmond, OK
Some College (No Degree)
University Overview
Skills
- Inventory management
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Reliability and punctuality
- Poised under pressure
- Shipping and packaging
- Fun and energetic
- Always eager to help
- Order fulfillment
- Order picking and processing
- Adaptability and flexibility
- Cash handling
Hobbies and Interests
Hobbies and Interests
- Theater
- Volunteering at Pets and People Animal Sanctuary
- Anything outdoors especially in summer
- Power walking
- Travel
- Reading
Affiliations
Affiliations
- Volunteering at Pets and People Animal Sanctuary
- Volunteering at Regional Food Bank Of Oklahoma
- Yoga and power walking
- Reading and listening to audio books
Accomplishments
Accomplishments
- Employee of the Quarter Oak Tree Country Club
- Bartender of the Year BJ's Brewhouse (2010 to 2019)
- Advanced to Assistant Manager within 6 weeks of employment Oncue Express
- Member Of the National Honor Society and Mu Alpha Theta throughout education
Timeline
Operations Associate
APMEX INC.
11.2024 - 02.2025
Warehouse Associate
Amazon
10.2023 - 12.2023
Delivery Associate
Spark
02.2023 - Current
Delivery Associate
Veho Tech Inc
02.2023 - 11.2024
Food Service Worker
Sodexo Food Service
05.2022 - 06.2023
Warehouse Worker
People Source Staffing?/ Hobby Lobby
03.2022 - 05.2022
Assistant Manager
Oncue Express
10.2021 - 03.2022
Delivery Associate
Sunshine Express Logistics
11.2020 - 04.2021
Delivery Associate
DoorDash
01.2020 - 01.2024
Bartender
Blue Label Bartending
06.2015 - 11.2020
Head Bartender
BJ's Restaurant & Brewhouse
06.2007 - 01.2020
Bartender/Restaurant Server
Oak Tree Country Club
08.2003 - 06.2007
Carhop/Food Service Worker
Sonic Drive In
09.2000 - 05.2003
Guthrie High School
High School Diploma
OSU-OKC
Some College (No Degree)
University of Central Oklahoma
Some College (No Degree)
Similar Profiles
MARINA THIBAUDMARINA THIBAUD
Traffic Manager at SparkTraffic Manager at Spark
Carlisa KeittCarlisa Keitt
Delivery Driver at SparkDelivery Driver at Spark
Tabitha Spencer NormanTabitha Spencer Norman
Driver/Grocery Shopper at SparkDriver/Grocery Shopper at Spark
Norma PinalNorma Pinal
Delivery Driver at SparkDelivery Driver at Spark
Rebecca Jean PoeRebecca Jean Poe
Head Clinical Technician at Oculoplastic Surgeons of OklahomaHead Clinical Technician at Oculoplastic Surgeons of Oklahoma