Shelly Moberley
Black Oak Casino
Twain Harte,CA
11
years of professional experience
Top-performing Guest Service Representative with extensive experience assisting clients, customers and guests throughout work history including employment in Restaurant, Veterinary Medicine and Casino Entertainment industries.
Work History
Cage Cashier
1 Year 11 Months- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately..
- Managed customer inquiries and resolved issues to enhance guest experience.
- Implemented efficiency improvements in transaction processing, reducing wait times for guests.
- Mentored new staff members on best practices for customer interaction and conflict resolution.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Quickly and accurately counted drawers at start and end of each shift.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Contributed to overall team success by meeting performance targets consistently while maintaining high standards of professionalism in all interactions.
- Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
- Established trustworthiness among customers and colleagues alike through consistent reliability in completing tasks without error.
- Improved workflow processes by sharing best practices with colleagues and implementing suggestions from management when applicable.
- Collaborated with other departments to resolve discrepancies in a timely manner, promoting smooth operations throughout the casino floor.
- Reduced wait times for customers by efficiently organizing cashier workspace for peak performance.
- Demonstrated exceptional problem-solving skills, addressing customer concerns to ensure positive experience.
- Strengthened customer loyalty through friendly and professional service, even during busy periods.
- Maintained high levels of security and confidentiality, safeguarding sensitive customer information.
- Promoted positive work environment, resolving conflicts and encouraging teamwork.
- Improved workplace safety with diligent adherence to compliance and security protocols.
- Supported successful promotional events, managing additional cash flow and customer inquiries effectively.
- Increased efficiency in cash management processes, implementing streamlined counting and verification techniques.
- Facilitated smooth and efficient customer experience, managing multiple transactions with ease.
- Handled money, ticket and chips exchanges for customers.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Complied with gaming commission rules by verifying players' ages.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Prepared, issued and accurately counting money banks for persons in other departments at start at end of their shifts.
Associate Veterinarian
3 Years 10 Months- Diagnosed and treated a variety of animal health conditions in a fast-paced practice using advanced diagnostic tools.
- Developed and implemented treatment plans tailored to individual patient needs.
- Collaborated with veterinary technicians to provide high-quality patient care and support.
- Educated pet owners on preventive care, nutrition, and behavioral issues for improved pet wellness.
- Mentored junior veterinarians and support staff in clinical procedures and best practices.
- Streamlined surgical protocols, enhancing efficiency and recovery times for patients post-operation.
- Communicated with pet owners regarding pet diagnosis, prognosis, and treatment.
- Advised clients on end-of-life care options, providing compassionate support during emotionally challenging times.
- Executed emergency protocols for critical patients that required immediate attention and stabilization before referral to specialized facilities when necessary.
- Educated pet owners on proper nutrition and exercise regimens, promoting long-term wellness for their animals.
- Managed medication administration, dispensed prescriptions and monitored inventory, carefully accounting for controlled substances.
- Contributed to successful clinic operations by collaborating with colleagues on case management and maintaining detailed records.
- Collaborated with veterinary technicians to ensure accurate diagnostics and effective treatment plans.
- Gathered pet health histories and symptoms to identify root cause of medical issues.
- Developed client relationships by providing compassionate care, building trust in our practice''s services.
- Enhanced patient care by conducting thorough examinations and implementing appropriate treatment plans.
- Handled complex dental procedures skillfully while minimizing discomfort for patients.
- Addressed behavioral concerns with clients using evidence-based approaches that resulted in improved pet-owner relationships.
- Improved practice revenue by attracting new clients through word-of-mouth referrals from satisfied customers.
- Led efforts to maintain a clean and sterile work environment, adhering to industry standards for safety and infection control protocols.
- Developed comprehensive vaccination schedules tailored to each patient''s unique needs, protecting against preventable diseases throughout their lifespan.
- Provided expert guidance to clients on preventative healthcare measures, contributing to the overall well-being of their pets.
- Developed dietary and nutritional plans to help animals reach and maintain optimal weight.
- Served as an advocate for animal welfare by reporting suspected cases of abuse or neglect to the appropriate authorities.
- Performed both scheduled and emergent surgeries on small animal species.
- Worked with local animal rescue organizations, wildlife officers, and county shelter to provide veterinary services to animals on pro bono basis.
- Teamed with other veterinarians in large mixed practice to deliver care services.
- Practiced veterinary medicine with emphasis on preventive care, chronic disease management and emergency medicine in small animals.
- Diagnosed animal diseases through examinations, observation and testing.
- Maintained detailed diagnosis and treatment records for future reference.
- Collected animal blood samples and prepared specimens for shipment and laboratory testing.
- Dressed wounds and prescribed medication to prevent infection.
- Euthanized animals humanely due to conditions such as cancer or advanced age.
- Helped improve animal well-being by advising owners on better care strategies and treatment options.
- Quarantined infected animals for specialized treatment to curtail disease spread.
Associate Veterinarian
6 Months- Diagnosed and treated a variety of animal health conditions using advanced diagnostic tools in a fast-paced practice.
- Developed and implemented treatment plans tailored to individual patient needs.
- Collaborated with veterinary technicians to provide high-quality patient care and support.
- Educated pet owners on preventive care, nutrition, and behavioral issues for improved pet wellness.
- Streamlined surgical protocols, enhancing efficiency and recovery times for patients post-operation.
- Communicated with pet owners regarding pet diagnosis, prognosis, and treatment.
- Advised clients on end-of-life care options, providing compassionate support during emotionally challenging times.
- Implemented emergency protocols on cases that required immediate attention and stabilization.
- Educated pet owners on proper nutrition and exercise regimens, promoting long-term wellness for their animals.
- Contributed to successful clinic operations by collaborating with colleagues on case management and maintaining detailed records.
- Collaborated with veterinary technicians to ensure accurate diagnostics and effective treatment plans.
- Gathered pet health histories and symptoms to identify root cause of medical issues.
- Managed complex surgical procedures for optimal results, ensuring the welfare of animals under my care.
- Developed client relationships by providing compassionate care, building trust in our practice''s services.
- Enhanced patient care by conducting thorough examinations and implementing appropriate treatment plans.
- Handled complex dental procedures skillfully while minimizing discomfort for patients.
- Addressed behavioral concerns with clients using evidence-based approaches that resulted in improved pet-owner relationships.
- Led efforts to maintain a clean and sterile work environment, adhering to industry standards for safety and infection control protocols.
- Developed comprehensive vaccination schedules tailored to each patient''s unique needs, protecting against preventable diseases throughout their lifespan.
- Performed both scheduled and emergent surgeries on small animals and exotic species.
- Served as an advocate for animal welfare by reporting suspected cases of abuse or neglect to the appropriate authorities.
- Participated in community outreach events to raise awareness about animal health issues and promote responsible pet ownership practices.
- Worked with local animal rescue organizations, wildlife officers, and county shelter to provide veterinary services to animals on pro bono basis.
- Practiced veterinary medicine with emphasis on preventive care, chronic disease management and emergency medicine in small animals.
- Diagnosed animal diseases through examinations, observation and testing.
- Maintained detailed diagnosis and treatment records for future reference.
- Dressed wounds and prescribed medication to prevent infection.
- Developed and implemented safety protocols to protect staff, guests and animals.
- Helped improve animal well-being by advising owners on better care strategies and treatment options.
- Quarantined infected animals for specialized treatment to curtail disease spread.
Associate Veterinarian
1 Year 3 Months- Executed minor surgical procedures, and advanced dental and medical treatments on small animals.
- Diagnosed and treated a variety of animal health conditions using advanced diagnostic tools.
- Developed and implemented treatment plans tailored to individual patient needs.
- Collaborated with veterinary technicians to provide high-quality patient care and support.
- Educated pet owners on preventive care, nutrition, and behavioral issues for improved pet wellness.
- Mentored support staff in clinical procedures and best practices, guiding both technicians and assistants through dental prophylactic treatments, anesthesia, medical treatments, biological sample collections and acquisition of diagnostic radiographs.
- Streamlined surgical protocols, enhancing efficiency and recovery times for patients post-operation.
- Communicated with pet owners regarding pet diagnosis, prognosis, and treatment.
- Advised clients on end-of-life care options, providing compassionate support during emotionally challenging times.
- Assisted with emergency cases that required immediate attention, stabilizing critical patients before referral to specialized facilities when necessary.
- Educated pet owners on proper nutrition and exercise regimens, promoting long-term wellness for their animals.
- Managed medication administration, dispensed prescriptions, and replenished inventory, carefully accounting for controlled substances.
- Contributed to successful clinic operations by collaborating with colleagues on case management and maintaining detailed records.
- Collaborated with veterinary technicians to ensure accurate diagnostics and effective treatment plans.
- Gathered pet health histories and symptoms to identify root cause of medical issues.
- Developed client relationships by providing compassionate care, building trust in our practice''s services.
- Enhanced patient care by conducting thorough examinations and implementing appropriate treatment plans.
- Handled complex dental procedures skillfully while minimizing discomfort for patients.
- Addressed behavioral concerns with clients using evidence-based approaches that resulted in improved pet-owner relationships.
- Improved practice revenue by attracting new clients through word-of-mouth referrals from satisfied customers.
- Led efforts to maintain a clean and sterile work environment, adhering to industry standards for safety and infection control protocols.
- Developed comprehensive vaccination schedules tailored to each patient''s unique needs, protecting against preventable diseases throughout their lifespan.
- Provided expert guidance to clients on preventative healthcare measures, contributing to the overall well-being of their pets.
- Developed dietary and nutritional plans to help animals reach and maintain optimal weight.
- Served as an advocate for animal welfare by reporting suspected cases of abuse or neglect to the appropriate authorities.
- Practiced veterinary medicine with emphasis on preventive care, chronic disease management and emergency medicine in small animals.
- Diagnosed animal diseases through examinations, observation and testing.
- Maintained detailed diagnosis and treatment records for future reference.
- Collected animal blood samples and prepared specimens for shipment and laboratory testing.
- Euthanized animals humanely due to conditions such as cancer or advanced age.
- Implemented safety protocols to protect staff, guests and animals.
- Helped improve animal wellbeing by advising owners on better care strategies and treatment options.
- Quarantined infected animals for specialized treatment to curtail disease spread.
Education
Doctorate of Veterinary Medicine - Veterinary Medicine
Bachelor of Science - Biochemistry
Skills
Customer Service - Provide friendly
courteous
knowledgeable
efficient guest service.
Team building - Work emphasis on teamwork
awareness of team needs and positive interaction with team members.
Problem-solving - Strong ability to correctly identify problems and develop and implement working solutions.
Multitasking - Exceptional "dual task " performance during high pressure situations.
Timeline
Cage Cashier
Black Oak Casino
09.2023 - 08.2025Read More
Associate Veterinarian
Mono Way Veterinary Hospital
05.2016 - 03.2020Read More
Associate Veterinarian
Twain Harte Veterinary Hospital
03.2015 - 09.2015Read More
Associate Veterinarian
Acorn Veterinary Clinic
03.2014 - 06.2015Read More
University of California, Riverside
Bachelor of Science from Biochemistry
Read More
Doctorate in Veterinary Medicine | UC Davis, Davis
Doctorate of Veterinary Medicine from Veterinary Medicine
Read More