Shelly Mostue
Cocoa,FL
Summary
Dynamic professional with a proven track record in community engagement and event coordination. Skilled in problem-solving and team management, effectively supporting diverse community needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
East Coast Church
Merritt Island, FL
08.2019 - 05.2026
- Oversaw a team of volunteers to label more than 20,000 postcards for mass distribution. Managed label printing and organized postcards according to designated post office routes.
- Coordinated logistics and volunteer activities to successfully fill thousands of plastic Easter eggs with candy and toys for a community outreach event.
- Oversaw childcare logistics for 150 children during marriage night functions. Directed volunteer efforts to facilitate safe childcare operations. Organized and planned dinner snacks and beverages for attendees.
- Managed client information input for food pantry operations. Oversaw food sorting processes to ensure efficient distribution. Coordinated food distribution efforts to support community members.
- Guided walk-in clients through counseling inquiries and provided access to essential community resources; including resources for housing, food, electricity or transportation.
- Led funeral coordination efforts with families and pastoral staff to develop comprehensive service plans. Directed logistics for multimedia presentations and music arrangements. Partnered with facilities team to optimize service delivery.
- Assisted in organizing community outreach events such as Christmas on the Parkway and Fall Festival. Supported initiatives during Serve Day to foster local engagement.
- Performed comprehensive cleaning tasks, including vacuuming, mopping, and sanitizing kitchens, restrooms, tables, and chairs to uphold hygiene standards during events.
Customer Service Desk Associate
The Home Depot Inc
Merritt Island, FL
11.2023 - 12.2025
- Achieved high customer satisfaction by effectively resolving product purchase and return inquiries. Streamlined online order processes, leading to improved customer experiences during pickups. Enhanced user experience by troubleshooting online account issues, resulting in increased customer loyalty.
- Implemented strategies to ensure safety of employees and customers through effective conflict resolution and timely escalation of issues.
- Followed comprehensive safety policies to address incidents involving illegal substances or monetary theft.
- Analyzed weekly inventory reports to ensure accuracy and mitigate issues in lumbar department operations.
Skills
- Dispute resolution
- Escalation management
- Analytical thinking
- Staff education and training
- Account updating
- Information protection
- Issue escalation
Certification
Mental Health Coach
Timeline
Customer Service Desk Associate
The Home Depot Inc
11.2023 - 12.2025
Administrative Assistant
East Coast Church
08.2019 - 05.2026