Shelly Myers
Tooele,UT
Summary
I have 15+ years in management. I come with experience as an operations manager, leading front-end operations teams and delivering exceptional customer service. I am proficient in cash handling, POS reconciliation, and workforce management processes. I work hard to ensure consistent compliance, accurate reporting, and efficient staffing for daily business needs. I am looking for a reputable company that will allow my skills to be an asset to the success of the team atmosphere.
Overview
20
20
years of professional experience
Work History
Operations Manager
Lucky's Supermarket
Tooele, Utah
04.2018 - Current
- Identified and solved complex issues affecting operations management.
- Supervised cashiers, host staff, and customer service desk to ensure smooth operations.
- Coordinated scheduling, staffing, and training processes to streamline daily front end operations.
- Supported front end team to maintain efficient operations and high performance standards.
- Trained staff on service standards and checkout procedures.
- Monitored POS transaction flow and verified register accuracy to maintain financial integrity.
- Handled customer concerns at front end service counters.
- Reviewed and resolved customer complaints in a timely manner.
- Handled customer complaints and resolved issues to complete satisfaction.
- Resolved customer issues by investigating concerns, answering questions, and building rapport.
- Welcomed high volume of guests and supported strong customer service.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Coached employees on handling complex sales issues and difficult customers.
- Prepared staff work schedules and assigned team members specific duties.
- Delegated work to staff, set priorities, and defined goals.
- Followed store policies, safety rules, and cash handling procedures.
- Monitored cash drawers at checkouts to verify adequate cash supply.
- Supported front end operations for retail store service area.
- Used strong verbal skills to engage customers and determine needs and requirements.
Department Manager
Wal-Mart Supercenter
99 W 1280 N Tooele, UT
02.2014 - 03.2018
- Oversaw management of shift overstock by organizing product placement and ensuring inventory accuracy, restocking, and inventory control tasks.
- Contributed to department achieving sales and profit goals by minimizing waste and identifying revenue opportunities.
- Monitored daily sales figures to uncover customer buying trends.
- Supported inventory management to keep product available and reduce stockouts.
- Checked inventory levels and restocked freight following store procedures.
- Reviewed shelves, signage, and price labels for correct store presentation.
- Resolved customer questions and complaints promptly, enhancing overall satisfaction.
- Handled customer concerns on sales floor with professional service.
- Followed safety, shrink prevention, and compliance practices across department.
Floor Coordinator
UPS Mail Innovations
2322 S. Presidents Dr, West Valley City, UT
11.2012 - 01.2014
- Managed daily operations to ensure seamless workflow and timely service delivery.
- Monitored production activities on the floor, identified areas for improvement, and implemented corrective action plans when needed.
- Directed team efforts to maintain high standards of productivity and efficiency.
- Managed daily workflow by assigning tasks aligned with individual skill sets to enhance team effectiveness.
- Scheduled team shifts to maximize coverage and align with operational demands.
- Coordinated shift changes to maintain consistent coverage across all positions.
- Arranged mail sort areas to enhance handling efficiency and facilitate quick access.
Floor Manager
Burly Seal Products
1865 W. D Ave. Bld # 604 Tooele, UT
11.2006 - 10.2012
- Managed production floor schedules for Burly Seal Products operations.
- Streamlined scheduling processes to enhance team efficiency and productivity. and resource allocation to optimize workflow and productivity.
- Supervised staff during packaging, labeling, and order fulfillment tasks.
- Fostered collaboration and communication among team members to improve overall performance.
- Conducted regular quality inspections to maintain high product standards and compliance.
- Monitored stock levels of seals, parts, and supply materials to ensure availability and prevent shortages. for seals, parts, and supply materials.
Education
High School Diploma -
Taylorsville High
5225 S Redwood Rd. Salt Lake City, UT05-1992
Skills
- Front end operations
- POS reconciliation
- Cash handling
- Cash register management
- Inventory control
- Workforce management
- Team supervision
- Team leadership
- Customer relationship management
- Customer service
- Problem solving
- Verbal communication
Timeline
Operations Manager
Lucky's Supermarket
04.2018 - Current
Department Manager
Wal-Mart Supercenter
02.2014 - 03.2018
Floor Coordinator
UPS Mail Innovations
11.2012 - 01.2014
Floor Manager
Burly Seal Products
11.2006 - 10.2012
High School Diploma -
Taylorsville High