Shelly Natan
Whiteriver,AZ
Summary
Dedicated front desk concierge with exceptional communication skills and a focus on customer service. Experienced in managing efficient operations and enhancing guest experiences.
Overview
19
19
years of professional experience
Work History
Front Desk Concierge
Econo Lodge
2024.05 - 2025.10
- Provided exceptional customer service, addressing guest inquiries and requests promptly.
- Managed front desk operations, including check-in/check-out processes efficiently.
- Coordinated room assignments and maintained accurate occupancy records daily.
- Assisted guests with local recommendations, enhancing their overall experience.
Laborer
Show Low's Best Handyman Services
2019.10 - 2024.12
- Operated power tools and equipment for various handyman tasks.
- Assisted with home repairs, ensuring quality and timely completion of projects.
- Maintained clean and organized work environments to enhance safety standards.
- Collaborated with team members to complete complex installations efficiently.
Cashier
Sunrise Ski Resort
2022.11 - 2024.01
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Trained new cashiers on operational procedures and customer service standards.
- Collaborated with team members to streamline checkout processes during peak hours.
Night Auditor
Green Tree Inn
2022.11 - 2024.01
- Managed nightly financial audits to ensure accuracy and compliance with hotel policies.
- Processed guest check-ins and check-outs, enhancing customer service experience.
- Reconciled daily cash reports, identifying discrepancies to maintain financial integrity.
- Implemented efficient procedures for handling late-night inquiries and requests.
Armory Mechanic
United States Marine Corps
2006.05 - 2008.01
Education
Computer And Information Sciences
Northland Pioneer Colllege
Show Low, AZ2004-05
Skills
- Team player attitude
- Conflict resolution
- Transportation coordination
- Exceptional communication
Timeline
Front Desk Concierge
Econo Lodge
2024.05 - 2025.10
Cashier
Sunrise Ski Resort
2022.11 - 2024.01
Night Auditor
Green Tree Inn
2022.11 - 2024.01
Laborer
Show Low's Best Handyman Services
2019.10 - 2024.12
Armory Mechanic
United States Marine Corps
2006.05 - 2008.01
Computer And Information Sciences
Northland Pioneer Colllege