Shelly Nelson
San Antonio,TX
Summary
Experienced administrative coordinator with a background in invoice processing, records management, and appointment scheduling. Known for customer service excellence, attention to detail, Excel proficiency, and reliable support for daily office operations.
Overview
17
17
years of professional experience
Work History
Administrative Coordinator
Southwest Resaerch Institute
San Antonio, Texas
12.2022 - Current
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, provided information payment status for Invoices.
- Processed invoices from vendors in a timely manner according to company policies.
Front Office Administrator
DGD Diabetes and Glaudular Disease Clinic
San Antonio, Texas
10.2022 - 12.2022
- Checked in patients for appointments, ensuring accurate information capture.
- Collected insurance information and co-pays to facilitate efficient billing.
- Called patients to remind them of upcoming appointments, improving attendance rates.
- Responded to incoming calls in a professional manner.
- Answer any appointment questions
- Schedule follow-up appointments
Medical Records Specialist
Methodist Hosital
San Antonio, Texas
03.2022 - 10.2022
- Organized and updated patient records for improved access and retrieval.
- Verified patient information for accuracy and completeness during data entry, ensuring data integrity.
- Implemented filing systems that improved record management processes.
Help Desk Support Specialist
SAFE Credit Union
Folsom, California
03.2010 - 02.2022
- Provided technical support to users, resolving issues efficiently and effectively.
- Recorded user issues in ticketing system, tracking progress and resolutions.
- Maintained detailed documentation of technical problems and solutions for future reference.
- Collaborated with team members to share knowledge and streamline support processes.
- Participated in team meetings to discuss challenges and develop effective solutions.
- Created user guides and training materials to boost user understanding and efficiency.
- Resolved member questions promptly, ensuring a high level of customer satisfaction.
- Provided assistance to members regarding banking inquiries and account management.
- Responded to calls from members in mental health crises, offering immediate support and guidance.
Education
High School Diploma -
San Juan High School
Citrus Heights, CA06-1998
Some College (No Degree) -
Carrington Collage
Sacramento, CASkills
- Invoice processing
- Appointment scheduling
- Microsoft Excel proficiency
- Data entry and office administration
- Customer service excellence
- Customer relationship management and problem solving
- Supplier coordination expertise
- Detail orientation
- Customer relationship management
- Problem resolution
- Calendar management
- Supplier coordination
- Detail-oriented
- Recordkeeping
Timeline
Administrative Coordinator
Southwest Resaerch Institute
12.2022 - Current
Front Office Administrator
DGD Diabetes and Glaudular Disease Clinic
10.2022 - 12.2022
Medical Records Specialist
Methodist Hosital
03.2022 - 10.2022
Help Desk Support Specialist
SAFE Credit Union
03.2010 - 02.2022
High School Diploma -
San Juan High School
Some College (No Degree) -
Carrington Collage