Summary
Overview
Work History
Education
Skills
Timeline
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Shelly Nicholson Alfaro

Orlando,FL

Summary

Dynamic and results-driven with a proven track record in customer service and leadership, excelling in high-pressure environments. Extensive experience balances the needs of customers and team members while fostering a fun, safe, and secure atmosphere. Strong analytical, communication, and teamwork skills enable quick adaptation to new challenges, contributing to overall team success. Committed to continuous learning and growth, with a positive attitude and enthusiasm for new opportunities.

Overview

23
23
years of professional experience

Work History

Retired

JetBlue
08.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.

Legal Assistant

AAA NATIONAL
11.2021 - 03.2022
  • ONIT Repository Project – Assisted Legal Team in migrating contracts from multiple Business Lines.
  • Direct Report Diego Puig

Baggage Specialist/Customer Service Central Baggage

JETBLUE AIRWAYS
01.2017 - 08.2020
  • Baggage Specialist: Assist all customer and crew in person or via phone and email while resolving any customer concerns. Baggage Handling, Researching and resolving any baggage issue both domestic and international. (e.g. missing, damaged, or pilfered). Phone system Avaya communication via headset.
  • Remote Call Center

Airport Operations, Liaison and Baggage

JETBLUE AIRWAYS
05.2014 - 01.2017
  • Airport Operations: Assist in all aspects of customer service including, but not limited to Baggage, Gate, and ticket counter to Facilitate an on-time Operation. Interaction with customer, crew, and leadership to ensure Saery and success. Sales of upgraded to enhance onboard experience.
  • Liaison: Implementation of on-the-job training, maintaining training records, and communication with training facility (JBU), Conference calls, and staying current on all policies and procedures.

Airport Operations and Ground Operations, Acting Lead, Liaison, and Baggage

JETBLUE AIRWAYS
11.2002 - 05.2014
  • Acting Lead: All of the above in addition to assuming leadership role to assist crewmembers with any issues that develop during daily operations both domestic and international.
  • Ground Operations: Assist in all aspects of loading customer baggage, operating ground equipment, coordinating the servicing of both In and outbound aircraft.

Education

Diploma -

EVANGELICAL CHRISTIAN SCHOOL
FORT MYERS, FL
01.1989

Skills

  • Skilled in
  • Service excellence
  • Remote Call Center
  • Work Independently
  • Responsible
  • Problem Solving
  • Strong Verbal and written Communication
  • Time Management
  • Attention to Detail
  • Coachable
  • Reliable
  • MS WordTeamsExcel
  • Sabre
  • Avaya
  • NetTracer
  • ONIT

Timeline

Retired

JetBlue
08.2022 - Current

Legal Assistant

AAA NATIONAL
11.2021 - 03.2022

Baggage Specialist/Customer Service Central Baggage

JETBLUE AIRWAYS
01.2017 - 08.2020

Airport Operations, Liaison and Baggage

JETBLUE AIRWAYS
05.2014 - 01.2017

Airport Operations and Ground Operations, Acting Lead, Liaison, and Baggage

JETBLUE AIRWAYS
11.2002 - 05.2014

Diploma -

EVANGELICAL CHRISTIAN SCHOOL

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Shelly Nicholson Alfaro