Shelly Papeika
Sun Valley ,CA
Summary
Dynamic Assistant Manager with a proven track record at Jack in the Box, excelling in customer service and team leadership. Spearheaded initiatives that significantly improved customer satisfaction and streamlined operations. Expert in staff training and development, adept at fostering professional growth and enhancing team motivation. Demonstrated excellence in money handling, ensuring financial accuracy and integrity.
Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill.
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2016
2016
years of professional experience
Work History
Assistant Manager
Jack in the Box
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Maintenance Supervisor
Walmart
Porter Ranch, CA
02.2013 - 12.2015
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised Number employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
Education
Certificate - Veterinary Technician
Los Angeles Pierce College
Woodland Hills, CA01.2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Staff training and development
- Recruiting and interviewing
Timeline
Maintenance Supervisor
Walmart
02.2013 - 12.2015
Assistant Manager
Jack in the Box
Certificate - Veterinary Technician
Los Angeles Pierce College