Shelly Tallant

Lead and provide assistance on payroll issues/concerns for a team of 8 payroll specialist.

Compile and deliver quarterly performance reviews from data reported with PBI tool for all hourly teammates.

Weekly one on one's with each specialist to track progress

Provide on going support to field managers with payroll rates and coding needs

Collaborate with IT partners with generation issues and other needs to provide accurate payroll reports

Assist team with escalations and training needs

Lead daily shift start calls.

ACE Project: (Automate, Consolidate Eliminate)

Continuous improvement project to streamline processes.

Eliminate waste

Reduce manual adjustments/ automate to reduce errors

Drive more consistent data & Standardization

Liaison for the rental Customer Development Manager, lease Director of Sales and United State Postal Service.
Provide regular touch points to the customers to ensure satisfaction with Ryder.
Updates key information and instructions (i.e. rates, contacts and customer requirements).
Create and process credit memos via the CMW System.
Raise any significant customer issues to CDM and/or Sales Director in an expedient manner.
Compile and submit tort claims as needed
Reconcile account on a weekly basis
Attended biweekly presentations to internal teams including upper management

Worked with Field Managers and IT to ensure customer accounts are set up accurately for payroll and billing based on customer agreements.
Assisted with customer requests to modify payroll and billing based on their company's contracts.
Communicated with Managers to resolve issues and guarantee correct rates for drivers and customer billing while helping to shape and maintain good customer and field relationships.
Manually entered payroll and billing adjustments weekly.
Received and audited driver trips and payroll summary reports and checked the registry for payroll and billing accuracy.

Trained new employee's and helped with cross training accounts within the department.

Handled locations for teammates on vacation.

Responsible for payroll and billing for field dedicated accounts. Transition accounts into the hub & transition to an offsite vendor.

Resolve payroll issues, create ways to improve entry process.

Enter data from trip sheets sent

Request trip sheets not received

Generate gross pay settlement reports and audit prior to sending to field locations.

Responsible for billing over 2 million gallons of fuel charges per month.

Resolved credit memo's and call trackings in a timely manner.

Handled phone calls from internal and external customers, providing any information on fuel costs and resolving billing issues.

Fuel billing was outsourced to WNS in 2007. I was called back to handle fuel billing issues after 6 months.

Processed Expense Reports

Set up new vendors in the system

Processed utility invoices

Sorted incoming mail for payment