Shelly Taylor
Coosada,AL
Summary
Results-driven Clinic Manager specializing in high-volume scheduling logistics and workflow optimization. Skilled in project development and team leadership, resulting in increased efficiency and enhanced patient satisfaction.
Overview
24
24
years of professional experience
Work History
Clinic Manager/Director of Scheduling
Montgomery Cardiovascular Associates P.C.
03.2015 - Current
- Oversee daily clinic operations, ensuring high-quality patient care and efficient workflow.
- Implemented process improvements that enhanced patient scheduling and reduced wait times.
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Streamlined appointment reminders through automated messaging systems, enhancing patient compliance.
- Developed training materials for staff on best practices in medical scheduling and patient interaction protocols.
- Administered and organized clinic and procedure schedules for more than 20 providers.
- Collaborated with interdisciplinary teams to ensure seamless coordination of care for complex patients.
- Oversaw the implementation of new EHR & complex cloud based phone system, leading staff training sessions and addressing technical issues as they arose.
- Led daily operations to ensure optimal performance and productivity within call center team.
- Analyzed call metrics to identify trends, optimizing workflows for efficiency improvements.
- Established key performance indicators to monitor clinic productivity and ensure alignment with organizational goals.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
Front Office Manager
DB Management Group
11.2013 - 03.2015
- Increased patient retention by providing exceptional customer service and addressing any concerns promptly.
- Managed daily operations of the chiropractic office, ensuring a smooth workflow.
- Managed appointment scheduling, optimizing workflow and minimizing wait times for patients.
Patient Care Coordinator
HealthStar Chiropractic Center
07.2011 - 01.2013
- Coordinated patient scheduling to optimize clinic workflow and enhance patient experience.
- Managed patient intake processes, ensuring accurate collection of medical histories and insurance information.
- Oversaw follow-up care coordination, ensuring patients adhered to treatment plans and appointments.
Server
Marlowes Resturant
06.2002 - 05.2011
- Delivered exceptional customer service in high-volume dining environment.
- Trained new staff on restaurant protocols and service standards.
- Managed multiple tables efficiently, prioritizing guest needs and ensuring quality experiences.
Executive Assistant
The Wellness Clinic
05.2004 - 11.2009
- Coordinated patient scheduling and managed appointment reminders to optimize office efficiency.
- Processed insurance claims and verified patient eligibility to ensure seamless billing operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
GED -
Alabama Department of Education
Timeline
Clinic Manager/Director of Scheduling
Montgomery Cardiovascular Associates P.C.
03.2015 - Current
Front Office Manager
DB Management Group
11.2013 - 03.2015
Patient Care Coordinator
HealthStar Chiropractic Center
07.2011 - 01.2013
Executive Assistant
The Wellness Clinic
05.2004 - 11.2009
Server
Marlowes Resturant
06.2002 - 05.2011
GED -
Alabama Department of Education