Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelly Timmerman

Dawsonville ,GA

Summary

Motivated self-starter with a strong foundation in customer service, both in-person and phone-based. Experienced with CRM and POS systems, technically proficient, and always eager to learn and apply new skills. Highly organized and detail-oriented, committed to delivering exceptional service and support. Seeking a long-term career opportunity to grow and contribute effectively within a dynamic team.

Overview

25
25
years of professional experience

Work History

Administrator and Customer Service

Bonnie's Florist & Greenhouse
09.2023 - Current
  • All general office administrative duties including utilizing Microsoft Outlook, Excel, Word and PowerPoint.
  • Processed a high volume of incoming customer orders using POS.
  • Recorded, tracked and performed troubleshooting utilizing CRM.
  • Weekly updating and maintenance of online product catalog utilizing POS merchandizing systems.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Managing Owner

Gwinnett Place Pawn
12.2006 - 05.2021
  • Consulted with customers to assess needs and propose optimal solutions.
  • Execution of financial contracts and follow up collections if necessary.
  • Overall customer account maintenance.
  • Responsible for all business finances including accounts payable, accounts receivable and payroll. Generated all yearly tax reports and documents for accountants.
  • Trained and motivated employees to perform daily business functions.
  • Maintained company website and social media presence as well as marketing and special promotions.

In House Web Designer

SDG Enterprises, Inc.
10.2004 - 12.2006
  • Maintained functionality and appearance of multiple websites and repaired functionality issues.
  • Designed user interface to meet client specifications and content management system.
  • Oversaw website content and graphics by coordinating copywriting, and designing images, icons, banners and enhancements.
  • Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique websites.

Web Design & Development

Freelance - Self Employed
12.2000 - 10.2004
  • Created and developed custom websites and brand identities as well as chose domain names, completed registrations and maintained websites and web hosting accounts.
  • Crafted website content and graphics by coordinating copywriting, and designing logos, images, icons, banners and enhancements.
  • Created overall brand identity by designing company logos and cohesive website designs from conception to implementation.

Education

High School Diploma -

Brookwood High School
Snellville, GA

Business Administration

Georgia State University
Atlanta, GA

Skills

  • Customer Service and Sales
  • Customer Accounts Management
  • Proficient in CRM and POS software
  • Business Administration
  • Intuit QuickBooks
  • Microsoft Office Suite
  • Adobe Photoshop and Dreamweaver

Timeline

Administrator and Customer Service

Bonnie's Florist & Greenhouse
09.2023 - Current

Managing Owner

Gwinnett Place Pawn
12.2006 - 05.2021

In House Web Designer

SDG Enterprises, Inc.
10.2004 - 12.2006

Web Design & Development

Freelance - Self Employed
12.2000 - 10.2004

High School Diploma -

Brookwood High School

Business Administration

Georgia State University

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