Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelly Vandervelde

Cottage Grove,WI

Summary

Knowledgeable [Desired Position] with robust background in fostering effective communication between departments and stakeholders. Successfully facilitated numerous cross-functional projects, ensuring seamless coordination and goal alignment. Demonstrated expertise in conflict resolution and negotiation, consistently enhancing team productivity and achieving strategic objectives.

Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Home Medical Liaison

UW Health Care Direct
08.2022 - Current
  • Responsibility as the primary care coordination of Home Medical Equipment for patients discharging from the American Family Children’s Hospital and UW Hospital and Clinics. Connecting the needs of the hospital’s physical therapy, occupation therapy, social workers, nurse case managers, doctors, nurse practitioners, physicians assistants with those of the patient and services provided by UW Health Care Direct applying principles of interdisciplinary teamwork and maintaining the working knowledge of their roles in the process. Obtain and review clinical documentation to ensure insurance guidelines are met for the services provided to the patient.
  • Work with each department to eliminate barriers in the discharge process, facilitate a seamless transition home for patients.
  • The Home Medical Equipment :Liaison acts as the primary care coordination contact for a set of referral sources. Connecting the needs of the referral sources, patients, and the organizations documentation and delivery requirements, the Home Medical Equipment Liaisons works to eliminate barriers in discharge processes, facilitate smooth and efficient admission to UWHCD services and establish best in class performance on behalf of our partners and patients.
  • Acts as a resource to hospital discharge coordination and planners. Applies principles of interdisciplinary teamwork and maintains a working knowledge of the roles of other health care professionals by communicating verbally with team members, physicians, case managers, clinic staff and all parties necessary to fully execute and maintain needed documentation, collaborates with other professions, Develops and maintains written procedures to ensure consistency in education, orientation and competency processes and workflow. Obtain and review clinical documentation to ensure insurance guidelines are met for the services provided. Enter sales orders for items requested.

Educational Assistant

Monona Grove School District
08.2016 - 06.2020
  • Perform student assessments. Work closely with teachers and administration to implement intervention plans for math and reading. Manage student behavior ensuring the school’s health and safety rules are followed. Actively involved on the Positive Behavior Interventions and Support team developing practices and systems to support students who are at risk for developing behavioral problems.

Admissions Coordinator

Chartwell Midwest Wisconsin
12.2003 - 03.2008
  • Managed implementation of discharge plans for patients requiring high tech home infusion. Explained outpatient treatment options to both patients and physicians, ensuring the full range of services offered by Chartwell Midwest Wisconsin was highlighted effectively. Coordinated nursing, pharmacy, reimbursement, and operational activities as well as patient care options, taking into account insurance directed providers, patient choice and safety.
  • Communicated across a diverse group including pharmacists, physicians, referral sources, community agencies and competitor service providers spanning Upper Michigan, Northern Illinois, Wisconsin, as well as locally at the University of Wisconsin Hospital and Clinics and the Veterans Hospital.

Senior Team Support Coordinator

Chartwell Midwest Wisconsin
12.2000 - 11.2003
  • Provided oversight to four Patient Support Coordinators. Developed and documented a training plan for new Patient Support Coordinator hires including company policy and procedures giving detailed attention to patient privacy and HIPAA laws. Reviewed patient charts to ensure pharmacy, nursing and support staff were in compliance with Joint Commission accreditation.

Patient Services Coordinator

Chartwell Midwest Wisconsin
01.1999 - 11.2000
  • Provided operational services for patients, collected patient data, monitored inventory, and collaborated with nursing, pharmacy, operations, reimbursement to form a patient plan of care. Provided assistance as needed to clinical pharmacists and nursing staff.

Education

Bachelor of Science - Biology with an emphasis in Animal and Plant Biology, Environmental Science

University of Wisconsin - Green Bay
Green Bay, WI
05.1998

Skills

  • Assertiveness
  • Multidisciplinary collaboration
  • Complex problems analysis
  • High-pressure environments
  • Problem-solving
  • Multitasking Abilities
  • Relationship building
  • Process improvement

Certification

Nonviolent Crisis Intervention, Cardiopulmonary Resuscitation, First Aid and Automated External Defibrillator.

Timeline

Home Medical Liaison

UW Health Care Direct
08.2022 - Current

Educational Assistant

Monona Grove School District
08.2016 - 06.2020

Admissions Coordinator

Chartwell Midwest Wisconsin
12.2003 - 03.2008

Senior Team Support Coordinator

Chartwell Midwest Wisconsin
12.2000 - 11.2003

Patient Services Coordinator

Chartwell Midwest Wisconsin
01.1999 - 11.2000

Bachelor of Science - Biology with an emphasis in Animal and Plant Biology, Environmental Science

University of Wisconsin - Green Bay

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Shelly Vandervelde