Shelly Vegas
Carpaccio Restaurant
926 79th Terrace, Apt 3,Miami Beach
15
years of professional experience
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Carpaccio Restaurant. Proven ability to enhance guest experiences through effective upselling techniques and menu memorization. Bilingual in Spanish and English, adept at managing high-volume dining environments while ensuring accuracy in service and fostering positive guest interactions.
Work History
Server
9 Years- Achieved better guest ordering decisions through menu recommendations and daily special descriptions.
- Improved communication of special requests and dietary needs between guests, kitchen staff, and bar staff.
- Supported smooth service flow by coordinating table turns, side work, and team tasks.
- Kept dining room ready for service by setting up and clearing tables efficiently.
- Maintained service quality while handling multiple tables simultaneously.
- Supported customer satisfaction by serving food and beverages promptly and attentively.
- Completed order entry, bill management, and complimentary item processing through POS system.
- Contributed to efficient workflow and excellent guest experiences during busy shifts.
- Strengthened repeat business through warm relationships with regular customers.
- Supported seamless service transitions through opening and closing duties.
- Delivered personalized service that improved customer satisfaction.
- Maintained clean dining room and work areas by bussing and resetting tables.
- Drove sales growth through upselling and strong knowledge of menu items, specials, and promotions.
- Reduced allergy-related concerns by explaining menu items and recommending suitable choices.
- Achieved timely order delivery by coordinating with kitchen staff and supporting satisfied customers.
Travel Agent
4 Years 1 Month- Helped manage travel reservations by confirming flights, lodging, and transfers with accurate itinerary details.
- Guided clients on destination options, travel requirements, and package choices based on preferences.
- Handled booking changes, cancellations, and special requests while keeping service accurate.
- Prepared travel documents, including confirmations, vouchers, and itinerary updates for client distribution.
Education
Bachelor of Tourism Studies
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Safe food handling
Menu memorization
High volume dining
Performance improvement
Table bussing
Suggestive selling
Daily specials memorization
Upselling techniques
Positive guest interactions
Reliable and responsible
Spanish and English speaking
Timeline
Server
Carpaccio Restaurant
10.2017 - CurrentRead More
Travel Agent
Monumental Tours
12.2011 - 01.2016Read More
Colegio Universitario De Caracas
Bachelor of Tourism Studies
Read More