Shelly Wilder
Kirbyville,MO
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Lightning Pawn and Music
12.2022 - Current
- I am responsible for helping customers find what they need
- Anywhere from jewelry to finding the perfect tool
- It is my responsibility to make sure my work space is clean and organized.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Ticket Sales
Legends In Concert
12.2021 - 02.2022
- Assisted event coordinators with promoting shows and performances, resulting in increased ticket sales.
- Monitored event ticket sales closely while implementing promotional strategies to increase attendance rates.
- Enhanced customer satisfaction by efficiently handling ticket sales inquiries and providing accurate event information.
Marina Manager
Stillwaters Resort
08.2021 - 11.2021
- Maintained high customer satisfaction with proactive communication, addressing concerns promptly, and providing exceptional service.
- Managed financial aspects of the marina operations such as budgeting, forecasting, invoicing, collections, and expense tracking.
- Assisted clients in their boating needs by coordinating slip reservations or offering guidance on local attractions or activities suitable for water enthusiasts.
- Ensured proper documentation was maintained including insurance policies/licenses required for operating a successful Marina.
- Increased marina revenue by implementing effective marketing strategies and promoting available services.
Gift Shop Associate
Parakeet Pete's Waterfront Zipline & Steampunk Balloon
02.2021 - 04.2021
- I was in charge of making sure each customer was informed of any questions they had about the zipline or hot air balloon
- I was in charge of counting money each morning, selling gift shop items, and closing my shift occasionally.
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Collaborated with team members to create eye-catching merchandise displays, attracting customer attention and boosting sales.
- Conducted regular price audits on merchandise, ensuring accuracy of pricing throughout the store for a seamless shopping experience.
- Assisted with maintaining cleanliness throughout the store daily by organizing shelves, dusting merchandise, and sweeping or mopping the floors.
- Provided exceptional customer service by listening attentively to needs, leading to repeat business and positive word-of-mouth referrals.
Education
High school or equivalent -
Forsyth High School
Forsyth, MO05.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Flexible Schedule
Certification
Driver's License, 06/01/19, 06/30/26
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Sales Associate
Lightning Pawn and Music
12.2022 - Current
Ticket Sales
Legends In Concert
12.2021 - 02.2022
Marina Manager
Stillwaters Resort
08.2021 - 11.2021
Gift Shop Associate
Parakeet Pete's Waterfront Zipline & Steampunk Balloon
02.2021 - 04.2021
High school or equivalent -
Forsyth High School
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