Epic
Shelly L. Williams
Patient Services Representative / Administrative Assistant / Project Manager
Charleston,IL
Summary
Patient-focused PSR equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Carle Foundation Hospital
Mattoon, IL
08.2021 - Current
- Accessed patient information through various software applications, including EPIC, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments and procedures.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Documented and managed patient information in EPIC medical computer system.
Assistant to the President and CEO
AGRI-SEARCH, INC
Arthur, IL
11.2017 - 01.2019
- Coordinated work across departments to keep teams on track with company goals.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Determined performance goals and offered tactics for achieving milestones.
- Developed and executed strategic business plan to attain assigned metrics.
- Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
- Completed quarterly reports to include findings via conducting site visits and subsequent report generation.
- Represented the organization at community events and public forums to promote its mission.
- Collaborated with staff members to ensure operational efficiency of the organization.
Education
Bachelor of Science - Environmental Biology / Art History
Eastern Illinois University
Charleston, IL12.1995
Skills
- Medical Billing
- Reception Management
- Medical Filing
- Patient Intake
- Payment Collection
- Insurance Verification
- Office Administration
- Medical Insurance
- HIPAA Compliance
- Customer Service
- Typing 150 WPM
- Scheduling Appointments
- Appointment Scheduling
- Eligibility Determination
- Bookkeeping Support
- Routing Lab Results
- Appointment Confirmation
- Patient Interviewing Skills
Affiliations
- Modern Woodmen of America Fraternal - Service Clubs Leader (1985 - present)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Education is the ability to listen to almost anything without losing your temper or your self-confidence.
Robert Frost
Software
Microsoft Teams
Microsoft Word
Microsoft Excel
Microsoft Power Point
Microsoft Outlook
Languages
English
Native language
French
Beginner (A1)
A1
Spanish
Beginner
A1
Interests
Gardening
Fishing
Swimming
Reading
Timeline
Patient Service Representative
Carle Foundation Hospital
08.2021 - Current
Assistant to the President and CEO
AGRI-SEARCH, INC
11.2017 - 01.2019
Bachelor of Science - Environmental Biology / Art History
Eastern Illinois University
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