Shelly Williams
Charleston,Il
Summary
Results-driven professional with strong customer service and office management skills. Proven ability to enhance workflow efficiency and manage budgets, contributing to improved organizational performance.
Overview
9
9
years of professional experience
Work History
Office Manager
Teaching, Learning, and Foundations, School of Education, Eastern Illinois University
Charleston, IL
03.2025 - Current
- Coordinated office operations and maintained efficient filing systems to support administrative tasks.
- Managed scheduling for faculty meetings, ensuring timely communication and organization of agendas.
- Assisted in budget tracking and financial reporting, contributing to accurate expense management.
- Developed and implemented office procedures that improved workflow efficiency across departments.
- Maintained inventory of office supplies, ensuring availability while minimizing costs through strategic purchasing decisions.
- Collaborated with faculty on event planning logistics, enhancing engagement and participation within the School of Education.
Patient Service Representative
Carle Foundation Hospital
Mattoon, IL
08.2021 - 12.2024
- Facilitated patient check-in and registration processes to ensure timely service delivery.
- Assisted patients in navigating healthcare services and answering inquiries regarding insurance benefits.
- Coordinated appointment scheduling for multiple departments, optimizing staff utilization and patient flow.
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Assistant to the CEO
AGRI-SEARCH, INC.
Arthur, IL
11.2017 - 12.2019
- Coordinated executive schedules, optimizing time management and prioritization of tasks.
- Developed communication strategies to enhance internal collaboration across departments.
- Managed confidential information, ensuring compliance with organizational policies and confidentiality standards.
- Streamlined office operations, improving workflow efficiency and reducing administrative bottlenecks.
- Assisted in project planning, contributing to strategic initiatives aligned with company goals.
- Researched industry trends, providing insights that informed executive decision-making processes.
- Strengthened interdepartmental collaboration through effective communication between the CEO and other senior executives.
Education
High School Diploma -
Bethany Jr./ Sr. High School
Bethany, IL06-1990
Bachelor of Arts - Environmental Biology / Art History
Eastern Illinois University
Charleston, IL12-1995
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Project Management
- Budgets
Timeline
Office Manager
Teaching, Learning, and Foundations, School of Education, Eastern Illinois University
03.2025 - Current
Patient Service Representative
Carle Foundation Hospital
08.2021 - 12.2024
Assistant to the CEO
AGRI-SEARCH, INC.
11.2017 - 12.2019
Bachelor of Arts - Environmental Biology / Art History
Eastern Illinois University
High School Diploma -
Bethany Jr./ Sr. High School