Shelly Garcia
Freeport,FL
Summary
Enrollment professional prepared for impactful contributions in student recruitment and admissions counseling. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in communication, relationship-building, and data-driven decision-making. Reliable, flexible, and driven by results.
Overview
14
14
years of professional experience
Work History
Sr. Cyber Enrollment Advisor
ThriveDX/Ironcircle/Quickstart
Austin,TX
08.2021 - 04.2026
- Provided expert advice to prospective students regarding enrollment procedures and available programs.
- Assessed student needs and crafted personalized academic plans to facilitate goal achievement.
- Enabled effective dialogue between students and academic departments to enhance support services.
- Drove enrollment and retention initiatives to consistently meet and exceed established goals.
- Provided support to students in navigating admissions processes and finalizing application submissions.
- Engaged with applicants via various channels, including phone calls, text messages, emails, and social media, to facilitate the recruitment process.
- Enhanced enrollment outcomes by actively collaborating with team members to implement best practices for student engagement.
- Ensured high levels of customer satisfaction through timely responses to inquiries from both current and prospective students.
- Elevated student satisfaction by delivering personalized advising sessions tailored to individual needs and concerns.
Sr. Erollment Advisor
Bisk Education
Tampa, FL
03.2017 - 09.2019
- Managed complex enrollment processes, ensuring compliance with regulatory standards and institutional policies.
- Delivered exceptional customer service throughout the admissions process, addressing inquiries via phone and email appointments efficiently.
- Improved student retention rates through proactive advising and personalized support strategies.
- Managed a large caseload of prospective students, monitoring progress from initial inquiry through enrollment decision.
- Implemented CRM software tools for better tracking of prospective student interactions, resulting in improved communication efforts.
- Evaluated applicant qualifications, making admission recommendations based on university guidelines and program requirements.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Student Manager
Ultimate Medical Academy
Tampa, FL
09.2012 - 03.2017
- Led student engagement initiatives to enhance retention and satisfaction.
- Developed training programs for new student managers to ensure consistent support.
- Streamlined communication processes between students and administration, improving response times.
- Implemented feedback mechanisms to assess student needs and adapt services accordingly.
- Trained staff in department procedures and requirements to build cohesive and successful team.
- Increased student engagement by implementing innovative management strategies and fostering a positive learning environment.
- Handled routine issues independently and coordinated solutions to complex operational and student problems.
- Promoted a culture of continuous improvement through regular feedback sessions with peers and staff members alike regarding areas that required enhancement or modification.
- Conducted regular training sessions for peer mentors in order to maintain effectiveness in supporting fellow students academically or personally.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
Moore Mickens
Dade City, FLAssociate of Arts - Business Management
PHCC
Dade City, FL1992
Skills
- Team leadership skills
- Leading teams
- Goal planning
- Education planning
- Maintaining records
- Admissions processes
- Effective persuasion
- Salesforce, Five9 expertise
- Strong organization
- Client relationship building
- Customer service expertise
Timeline
Sr. Cyber Enrollment Advisor
ThriveDX/Ironcircle/Quickstart
08.2021 - 04.2026
Sr. Erollment Advisor
Bisk Education
03.2017 - 09.2019
Student Manager
Ultimate Medical Academy
09.2012 - 03.2017
High School Diploma -
Moore Mickens
Associate of Arts - Business Management
PHCC