Shelmae Furlonge
Dover,DE
Summary
Dynamic retail management professional with over 15 years of experience in operations and sales, excelling in fast-paced environments. Strong commitment to customer service while effectively managing key areas such as profitability, merchandising, inventory control, and staff development. Proven track record in optimizing product assortments and enhancing store profitability through innovative strategies and collaborative leadership. Recognized for adaptability to shifting market demands and expertise in building strong vendor relationships, ensuring consistent results across diverse retail settings.
Overview
20
20
years of professional experience
Work History
Merchandise Manager
Dollar Tree
Dover, DE
09.2025 - Current
- Support the store manager in achieving sales and operational goals.
- Supervise and support store associatesduring daily operations.
- Assist with truck deliveries, unloading and inventory management.
- Ensure merchandise is stocked, faced, priced and displayed.
- Help plan and execute seasonal displays and promotional setups.
District Talent Manager
WIS Retail Services
Plano, TX
01.2015 - 10.2022
- Managed full-cycle recruiting and hiring for multiple district locations in a fast-paced inventory environment.
- Partnered with district and store leadership to identify staffing needs and implement workforce planning strategies.
- Improved employee retention through coaching and performance support, maintained accurate records, hiring documentation, and onboarding paperwork.
- Utilized applicant tracking system and recruiting platforms to source and manage candidates efficiently.
Sales Associate
TJMaxx
New York, NY
05.2014 - 04.2016
- Assisted customers with finding their desired items
- Responsible for re-wrapping and price reduction of damaged merchandise
- Placed security devices on apparel, based on company standards
- Assisted with speedy checkout, when needed.
Assistant Manager
CVS Pharmacy
New York, NY
07.2009 - 05.2013
- Hired, trained and managed new employees in a busy retail location, overseeing a staff of a store manager, 1 assistant Manager, 4 Supervisors and 25-30 Associates in a store with $145,000 weekly sales
- Used company schematics to set up the merchandise to monthly and seasonal plans to maximize sales
- Managed store payroll by scheduling the employee shifts to optimize company payroll hours
- Controlled internal and external store shrink by using CCTV surveillance and POS manager software
- Responsible for cash overages and shortages in the store and strictly enforced company rules for any violations by documenting, writing-up and submitting infractions to corporate headquarters for investigation and disciplinary action
- Handled debit and credit card/traveler's check and cash transactions
- Managed inventory, receiving and verifying merchandise; successfully executed company's Door to Shelf policies for inventory received.
Assistant Manager
Duane Reade
New York, NY
12.2005 - 12.2008
- Responsible for the daily/receiving of warehouse delivery and packing out of merchandise.at a very busy 24 hour location
- Processed customer payments by cash, debit and credit card transactions
- Supervised and managed 10-15 associates working the overnight shift
- Handled customer complaints and resolved issues to ensure complete customer satisfaction
- Followed all company policies and procedures to ensure the safety of all employees and property.
Education
High School Diploma -
Adlai E. Stevenson School
Bronx, NYSkills
- Applicant Tracking Management
- Effective interviewing techniques
- Recruitment Strategies
- Staff communication facilitation
- Workforce training
- Service excellence
- Cash flow management
- Inventory management
Timeline
Merchandise Manager
Dollar Tree
09.2025 - Current
District Talent Manager
WIS Retail Services
01.2015 - 10.2022
Sales Associate
TJMaxx
05.2014 - 04.2016
Assistant Manager
CVS Pharmacy
07.2009 - 05.2013
Assistant Manager
Duane Reade
12.2005 - 12.2008
High School Diploma -
Adlai E. Stevenson School