Shelsea Jacqueline Garcia
Los Angeles,Ca
Summary
Restaurant General Manager experienced in streamlining operations and enhancing customer service. Developed staff training programs and policies to ensure compliance and operational efficiency. Focused on delivering exceptional customer experiences through effective team communication and leadership.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
General Manager
Jersey Mike's
Los Angeles, Ca
08.2018 - 05.2026
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations and ensured smooth restaurant functionality.
- Developed and implemented operational policies to enhance efficiency.
- Managed staff recruitment, training, and performance evaluations.
- Coordinated inventory management and supply chain processes.
- Maintained compliance with health regulations and safety standards.
- Resolved customer complaints and enhanced service quality standards.
- Analyzed sales data to inform business decisions and strategies.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
COVID-19 Swabber
Medical fulgente
Los Angeles
11.2021 - 02.2022
- Collaborated with production team to optimize workflow processes.
- Mark and handle lab specimens carefully to avoid mix-ups
- Marked and handled lab specimens to ensure accurate identification and prevent mix-ups.
- Verified patient IDs and completed registration to facilitate patient flow and service delivery.
- Conducted COVID-19 swab tests following safety protocols and guidelines.
- Assisted patients with the testing process, ensuring comfort and understanding.
- Maintained a clean and sterile environment while conducting swab testing procedures.
Education
Certified nurse assistant (CNA) - Nursing
Prestige career college
Los Angeles, CA 06.2026 - 07.2026
High School -
Soledad Enrichment Action Charter School
Los Angeles, CA 08.2017 - 03.2018
Skills
- Operational efficiency
- Health compliance
- Customer service
- Service quality improvement
- Staff training
- Performance evaluations
- Team leadership
- Leadership
- Problem resolution
- Team collaboration
- Bilingual communication
- Excellent communication skills
- Efficient multi-tasker
- Ability to learn quickly
Timeline
Certified nurse assistant (CNA) - Nursing
Prestige career college
06.2026 - 07.2026
COVID-19 Swabber
Medical fulgente
11.2021 - 02.2022
General Manager
Jersey Mike's
08.2018 - 05.2026
High School -
Soledad Enrichment Action Charter School
08.2017 - 03.2018