Shelsi Lopez Davalos
San Diego
Summary
Dynamic insurance professional with expertise in analytical investigation and conflict resolution, honed at National General Insurance Company. Proven track record in streamlining claims processes and enhancing fraud detection efforts. A collaborative team member dedicated to meeting customer needs while ensuring legal compliance and efficient documentation analysis.
Overview
9
9
years of professional experience
Work History
Material Misrepresentation Adjuster
National General Insurance Company
San Diego
01.2024 - Current
- Investigate and verify facts of losses for simple to complex car accidents.
- Investigate coverage, liability, and damages to process claims effectively.
- Execute thorough investigations into various elements of auto claims within an increased level of authority.
- Demonstrate advanced knowledge in interpreting various complex, non-standard insurance policy contracts.
- Conduct thorough evaluations, and gather comprehensive recorded statements for effective fraud detection.
- Identify customer needs, and work to meet those needs using appropriate customer service skills.
- Demonstrates expertise in identifying vehicle parts and evaluating associated risks.
- Collaborate with fraud and subrogation representatives for optimal resolutions.
- Enhanced efficiency in meeting all deadlines.
- Regularly review changes in legislation impacting the automobile sector in California.
- Manage time-sensitive payments and reimbursements.
- Facilitate attorney support by processing requests.
Insurance Claims Specialist
GEICO
San Diego
10.2021 - 01.2024
- Processed claims by obtaining essential information from policyholders involved in accidents and examined policy contracts closely.
- Addressed inquiries from policyholders promptly, managing a high volume of weekly calls.
- Analyzed supporting documentation meticulously to facilitate claims resolution.
- Streamlined the handling of attorney inquiries to speed up claim resolutions.
- Reviewed and processed payments for claim settlement.
- Acted as a liaison facilitating communication between policyholders, rental companies, and body shops.
- Applied a fact-based approach to identify responsibility among all involved.
Manager
The Lab a Salon
San Diego
08.2019 - 10.2021
- Led operations of a high-end, modern salon, maintaining efficiency.
- Cultivated client loyalty through customized accommodations.
- Streamlined guest and employee scheduling system via Mangomint.
- Diligently oversaw payroll operations with Homebase and Paychex software.
- Managed weekly expenditure reporting and budget oversight.
- Managed full oversight of salon inventory and supervised ordering operations.
- Enhanced organizational processes by implementing comprehensive filing solutions.
- Participated in executing marketing strategies for high-end merchandise.
- Managed social media channels for salon promotions.
- Ensured attentive responses to all incoming inquiries.
- Facilitated external team-bonding exercises to support professional growth
Bartender
American Multi Cinema
San Diego
09.2016 - 08.2019
- Managed bar inventory efficiently and guaranteed prompt restocking of supplies.
- Designed new signature drinks to elevate the establishment's image.
- Achieved higher than projected sales by marketing beverage offerings and daily specials.
- Maintained the security of cash drawers with the utmost diligence and precision.
- Exhibited advanced organizational and multitasking skills to efficiently manage needs of customers, team members, and business operations.
Education
Associate in Arts (A.A.) - Psychology
San Diego Mesa Community College
San Diego, California12-2025
Skills
- Analytical Investigation Skills
- Documentation Analysis
- Conflict Resolution
- Efficient Document Tracking
- Legal compliance
- Collaborative Team Member
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Material Misrepresentation Adjuster
National General Insurance Company
01.2024 - Current
Insurance Claims Specialist
GEICO
10.2021 - 01.2024
Manager
The Lab a Salon
08.2019 - 10.2021
Bartender
American Multi Cinema
09.2016 - 08.2019
Associate in Arts (A.A.) - Psychology
San Diego Mesa Community College
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