Shelsy Cardona

Houston,TX

Summary

Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.

Overview

years of professional experience

Certification

Work History

Leasing Agent

Pioneer Property Management

Houston, TX

06.2025 - Current

Monitored market trends to adjust pricing strategies, maintaining competitiveness in the rental market.
Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
Assisted property managers in budget development, financial reporting, and expense tracking to optimize operational costs.

Front Desk Receptionist

Sonesta Hotels

Stafford, Texas

01.2024 - 06.2025

Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Responded to inquiries and room requests made online, by phone, and via email.
Provided administrative support such as filing documents, photocopying and scanning materials.
Handled payment processing and provided customers with receipts and proper bills and change.
Handled cash transactions accurately, balancing the register at the end of each shift.
Completed basic bookkeeping and document filing.

Education

Bachelor of Construction Management -

Houston Community College

Houston, TX

High School Diploma -

Sharpstown Highschool

Houston, Texas

12.2024

Skills

Customer service
Office administration
Problem solving
Team collaboration
Data entry
Filing and sorting

Multitasking
Professionalism
Teamwork
Problem-solving
Record keeping

Languages

Spanish

Native/ Bilingual