Shelton Rouland
Rahway,NJ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Social Services Assistant
YMCA
Elizabeth, NJ
01.2023 - 07.2025
- Assisted clients in obtaining necessary documentation for housing applications, increasing their chances of securing stable living situations.
- Educated clients on their rights and options related to housing, employment, legal matters, and healthcare services.
- Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
- Cleaned and maintained lobbies, offices and other common areas in facility.
Recreational Leader
Elmora Hills Healthcare & Rehabilitation Center
Elizabeth, NJ
01.2019 - 11.2022
- Trained staff members on conducting events and following safety procedures.
- Facilitated a welcoming and inclusive environment for all individuals, fostering a sense of belonging among diverse groups of participants.
- Increased community engagement by promoting local events and encouraging participation in recreational programs.
- Scheduled events in recreation facilities and monitored facility conditions.
- Ensured compliance with safety regulations for all activities offered through diligent monitoring and routine inspections of facilities and equipment.
Public Safety Lead Officer
Link Community Charter School
Newark, NJ
03.2017 - 01.2019
- Streamlined communication between staff, students, and parents through timely updates on security policies and procedures.
- Responded swiftly to emergencies or potentially dangerous situations, effectively diffusing conflicts before they escalated further.
- Provided training to staff members on emergency procedures, fostering preparedness among all personnel during crises situations.
Education
High School Diploma -
Admiral William F. Halsey Jr. Health & Public Safety Academy
09.2012
Skills
- Curriculum development
- Communication skills
- Time management skills
- Organizational skills
- Problem-solving skills
- Computer skills and literacy
Timeline
Social Services Assistant
YMCA
01.2023 - 07.2025
Recreational Leader
Elmora Hills Healthcare & Rehabilitation Center
01.2019 - 11.2022
Public Safety Lead Officer
Link Community Charter School
03.2017 - 01.2019
High School Diploma -
Admiral William F. Halsey Jr. Health & Public Safety Academy
skills
- curriculum development
- Resource coordination
- Community outreach
- Time management skills
- Organizational skills
- Problem-solving skills
- Computer skills and literacy
- Written communication, both verbally and nonverbally
- Client assessment