Sheltrice Strickland
Portsmouth,VA
Summary
Successful HR Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, and data entry. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
HR Assistant Leave of Absences Administrator
Newport News Shipbuilding, Acro Services
Newport News, VA
07.2022 - Current
- Working in SAP input data employees return to work, update, and complete restriction for employees, not fit for duty, call supervisors and general foreman for completion of restrictions and on/off from work site
- Contact employees and clinic for updates and completion of medical information
- Answer phone calls through Jabber and emails from department supervisors and general foremen regarding medical returns off restrictions, send information to disability
- Verify employment using Prudential website, for those that have been out on short term disability via AWOL for team members
- Using Excel create incidents reports for employee who have applied for STD, updating system and information from Prudential to maintain correct personal information.
HR Coordinator
Canon Corporation
Newport News, VA
03.2022 - 07.2022
- Using ICIMS help with maintaining and updating job descriptions within industry: engineers, lab techs, storeroom help and contractors for production floor for recruiters and team
- Background and criminal checks using OneSource
- Creating job posting, orientation folders for new hires, setting up orientation rooms and mange job postings in all areas of building
- Using Excel help keep track of all new hire’s information
- Scanning personal information for transfer of files
- Peoplesoft manage personal information, correct, and change job information
- Outlook for personal references done by email
- Filing personnel folders
- Answer inbound calls for questions
- Resume and phone screenings, onboarding, and helping recruiting team with all information needed
- E Verify for I9 information
- Prepare badges, passes and identification cards and other security related duties
- Process and verifies personnel related documents for staffing
- Records data for each employ files.
Recruiter
Air Canada, Randstad
Newport News, VA
10.2021 - 03.2022
- Using UltiPro (UKG) taking candidates information and transferring into Ceridian (Dayforce).
- Using Predicative Hire and Taleo contact candidates that have applied for Flight Attendants
- Managing all detailed information in system for review if moving to next phase in process
- Interview candidates via Google video Meets, ask scripted questions for Air Canada,
- Schedule drug and background checks in different locations throughout Canada
- Prioritize information as it recorded in phases to complete Onboarding process for all that are moving forward
- Verify and record medical assessments that have been provided by testing site
- Using Text Recruit and making phone calls 50 -100 to schedule interviews
- Call potential candidates that are moving forward with verbal offers
- Attend daily mandatory team meetings.
Licensing Recruiter
PeopleShare
Portsmouth, VA
06.2021 - 09.2021
- Develop and maintain full life cycle recruitment
- Source candidates from variety of web-based recruiting resources
- Create job postings to fill vacant positions
- Conduct phone interviews, virtual interviews, orientations with new applicants
- Achieve daily metrics/numbers supplied by program manager
- Maintain communication with applicants
- Collaborate with training new recruiters on recruitment procedures
- Engage with team members daily to brainstorm on market trends and assist attracting competitive candidates
- Assist with Licensing program for accident and health for health insurance companies
Payroll Operations Specialist
Broadleaf Results
Buffalo, NY
11.2020 - 02.2021
- Assisted payroll candidate with onboarding documents W-4 worksheets, I-9, Background, and drug screenings
- Payroll candidate entry of compliance screens
- Processed payroll candidate hires
- Handled terminating payroll candidate once their assignment is complete
- Maintained payroll candidate assignment management in Vendor Management Systems and Applicant Tracking System
- Provided ongoing customer care to pay rolled contractors
- Developed and use systems to organize and keep track of information or work progress; carefully reviews and checks the accuracy of information and monitors quality of work
- Ensured accuracy using multiple systems which included partnership with vendors to begin drug tests, background checks, verify candidate credentials, education verification and completion of pre-hire packets and monitoring processes.
HR Assistant
Delaware North/Acara
Buffalo, NY
02.2020 - 03.2020
- Provided confidential support through a variety of complex duties
- Assisted with data entry and maintenance of salaried, home office hourly, and newly acquired unit associates
- Became highly proactive in identifying, and avoiding, potential issues related to daily operations
- Collaborated with HR System Analyst to troubleshoot, brainstorm HR System data solutions, and assist with data management and testing
- Processed sensitive personnel information (merit increases, demotions, terminations)
- Assisted with Open Enrollment
- Delivered exceptional customer service to callers regarding HR, payroll and benefit related inquiries
- Resolve all inquiries/transactions in timely accurate fashion and follow up as necessary
- Researched required information utilizing Company’s HR, payroll, benefit plan policies and practices accessing internal and external systems to obtain applicable information
- Performed transactions within HCM and or timekeeping applications, as necessary.
Customer Service Specialist
CSR Freeway Insurance
Buffalo, NY
05.2019 - 02.2020
- Checked to ensure that appropriate changes were made to resolve customers’ problems
- Compared disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Conferred with customers by telephone or in person to provide information about products and services, to take
- Orders or cancel accounts, or to obtain details of complaints
- Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned
- Adjustments
- Determined charges for services requested, collect deposits or payments, and/or arrange for billing
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Payroll Clerk Unifrax/AP
Professional
Buffalo, NY
04.2019 - 05.2019
- Assisted with onboarding folders for new hires
- Performed data entry of personnel files into system, scanning, filing and helping with all other duties in office
- Organized and filed payroll department records, including direct deposit information, data cards
- And W2 forms
- Resolved payroll discrepancies by collecting and analyzing information
- Maintained employee confidence and protected payroll operations by keeping information
- Confidential
- Conducted daily quality audits on complex payroll files for internal customers.
Telephone Interviewer
Oxford Life Insurance
Phoenix, AZ
01.2019 - 03.2019
- Contacted people by telephone or in-person, and record responses to provided questions
- Made cold calls, as well as conduct household surveys and commercial studies that involve
- Interviewing a manager or department representative
- Performed database or computer tasks in support of research surveys, such as checking-in mail survey returns, entering
- Survey responses into a database or conducting address or telephone number lookups using on-line resources
- Able to communicate a friendly demeanor and build trust with study participants, proficiency with basic operations of a personal computer is necessary but training in interviewing-specific software will be provided
- Assisted with the assembly of mail surveys and strong attention to detail.
Human Resources Specialist
Wells Fargo
Phoenix, AZ
09.2018 - 01.2019
- Explained human resources policies, procedures, laws, and standards to new and existing employees
- Ensured new hire paperwork is completed and processed
- Prepared or updating employment records related to hiring, transferring, promoting, and terminating
- Addressed any employment relations issues, such as work complaints and harassment allegations
- Oversaw hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks.
- Managed over 50 customer call per day.
Education
AA - Business Management
Erie Community College
2014
Skills
- UltiPro, Workday, Dayforce, Ceridian, ICIMS, Predictive hiring, Taleo, Mintz, Edge 365 Staff, Microsoft Office, Word, PowerPoint, Outlook, Teams, Excel Onboarding, Estaff365, Kronos Smart Search, Work Nexus , OneSource, JJ Keller, Sterling One, Accurate, HireRight, Google Suites Footprints, PeopleSoft, People Manager, HR Helpdesk, Equifax Hiring Portal, Cisco (Jabber) Sysco,
- Human Resources Department Processes
- Application Tracking
- Human Resources Records
- Exit Interviews
- Eligibility Requirements
- Creating and Managing Job Descriptions
- Applicant Tracking Systems
- Human Resource Information System (HRIS)
- Clerical Support
- Human Resources Specialist
- Organizational Skills
Timeline
HR Assistant Leave of Absences Administrator
Newport News Shipbuilding, Acro Services
07.2022 - Current
HR Coordinator
Canon Corporation
03.2022 - 07.2022
Recruiter
Air Canada, Randstad
10.2021 - 03.2022
Licensing Recruiter
PeopleShare
06.2021 - 09.2021
Payroll Operations Specialist
Broadleaf Results
11.2020 - 02.2021
HR Assistant
Delaware North/Acara
02.2020 - 03.2020
Customer Service Specialist
CSR Freeway Insurance
05.2019 - 02.2020
Payroll Clerk Unifrax/AP
Professional
04.2019 - 05.2019
Telephone Interviewer
Oxford Life Insurance
01.2019 - 03.2019
Human Resources Specialist
Wells Fargo
09.2018 - 01.2019
AA - Business Management
Erie Community College