Shelvrenia R. Alex
Management
Wallingford,CT
Summary
Ambitious, determined, and results-oriented Store Manager with a history of consistently meeting and exceeding sales and overall store goals, with 6 years of success boosting efficiency and streamlining procedures for retail groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Proficient and dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations with the emphasis on Teamwork. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
28
28
years of professional experience
Work History
General Manager
Drive-up Storage
CT
02.2022 - Current
- Manage Store Managers day to day operations
- Hiring and training new employees
- Overseeing all collection account & auctions
- Assisting in acquisitions of new properties
- Payroll services, Customer complaints
- I also hire vendors for landscaping, snow removal and other needs all properties in the company
Self Storage Manager
Life Storage
Danbury , CT
12.2021 - 02.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.While managing this property I consistently met monthly goals and achieved the maximum bonus amount quarterly.
District Manager
Rent-A-Center
Hamden
01.2014 - 03.2020
- Core of Excellence Store: Oversaw, trained and encouraged 10 Sales Assistant Managers, Credit Account Managers, Credit Account Representatives, and Delivery Personnel, promoting a culture of teamwork, efficiency and performance
- Analyzed and interpreted store trends with PNL monthly reports to facilitate planning
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
- Completed monthly profit and loss performance reports
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Hired, trained and evaluated personnel in sales and marketing
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Coached 15 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 60%
- Boosted sales by 75% by effectively cultivating customer rapport and delivering superior customer service
- Maintained proper product levels and inventory controls for furniture and appliance, merchandise and organized backroom to facilitate effective ordering and stock rotation
- Oversaw, trained and encouraged 10 Sales Assistant Managers, 6 Credit Account Managers 12 Credit Account Representatives, promoting culture of efficiency and performance
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives
- Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings
- Boosted sales by 56% by effectively cultivating customer rapport and delivering superior customer service
- Kept inventories accurate with daily cycle counts and Serialized Audits to identify and resolve variances
- Established succession planning by training and mentoring 5 associates into leadership positions
Senior Investigator
McNeil Island Corrections
Steilacoom
12.2009 - 08.2013
- Updated documents, prepared detailed reports and maintained case files
- Prepared work schedules and assigned cases to individual investigators
- Supervised investigative and inspection teams by enforcing reporting protocols and deadlines
- Conducted investigations into Grievances, Contraband and Disciplinary Hearings
- Trained team members in investigative techniques and policies
- Collected and tracked evidence in support of legal processes
- Conducted Interviews with Suspects and witnesses
- Conducted research for court depositions, and legal inquiries
- Performed Employee Evaluations
- Stayed current with State mandated policies and procedures
Shift Supervisor
McNeil Corrections
Steilacoom
09.2002 - 11.2009
- Worked with team members to improve performance and implement training updates
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentor correctional officers
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and strengths
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Coordinated schedules and reviewed work performance for correctional officers
- Set, enforced and optimized internal policies to maintain safety and security to both staff and inmates
Correctional Officer
McNeil Island Corrections
Steilacoom
10.1997 - 08.2002
- Built solid relationships with staff and residents to keep institution safe and secure
- Searched building and grounds, living quarters and work areas for contraband
- Made rounds at specified intervals and conducted head counts and roll calls
- Prepared, processed and maintained forms, reports, logs, records and activity journals
- Conducted routine and emergency head counts
- Observed behavior of residents individually and in groups
- Escorted inmates to and from cells, court, hospitals and medical appointments
- Tracked inmates through head counts, visitor logs and scheduled activities
Education
Bachelor of Science - Criminal Justice
University of California, Santa Cruz
Santa Cruz, CA01.1994
Skills
- Team leadership and coaching
- Staff training and development
- Excellent customer service skills
- Strategic thinker
- Detail-oriented
- Customer-oriented
- Goals and performance
- Operations
- Personnel development
- Goal-oriented
- Customer relations
- Merchandising
- Staff management
- Training and development
Preferred Name: Renee
Renee' lis my middle name, which is what I prefer and is easier to pronounce. 🙂
Timeline
General Manager
Drive-up Storage
02.2022 - Current
Self Storage Manager
Life Storage
12.2021 - 02.2022
District Manager
Rent-A-Center
01.2014 - 03.2020
Senior Investigator
McNeil Island Corrections
12.2009 - 08.2013
Shift Supervisor
McNeil Corrections
09.2002 - 11.2009
Correctional Officer
McNeil Island Corrections
10.1997 - 08.2002
Bachelor of Science - Criminal Justice
University of California, Santa Cruz
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