Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shemaiah Mitchell

Winston-Salem,United States

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Sr Social Worker

Forsyth County Department of Social Services
Winston-Salem, NC
2022.02 - Current

Assess, evaluate, and monitor services to families and children in Forsyth County.
Provides counseling to alleviate family crises or improve behavior problems and mental health.
Communicate and interact appropriately with customers during evaluations and collaborate with other agencies in an effort to provide quality services.
Performs professional level social work by providing intensive social work services in serious and complicated cases that require the flexible use of a wide range of social work skills.
Performs investigations and in-depth assessments of family dynamics and needs for cases involving protective services, custody, and adoptions; i.e. alleged neglect or abuse.
Performs complex psychiatric assessment and independent selection and use of varied in-depth therapies in the treatment of patients with various acute/severe mental or emotional disorders and related community liaison and education.
Document all activities in service records.
Provide updates to internal and external clients.
Serves as an expert witness at court hearings, crisis intervention and counseling. Requires understanding and the ability to utilize and follow all Federal, State, local laws, policies, procedures and guidelines.

Project Manager

Atrium Healthcare
02.2021 - 07.2022
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Assisted clients with personal fitness goals through realistic objectives.

Patient Access Advocate

MOSES CONE BEHAVIOAL HEALTH
07.2012 - 06.2018
  • Obtains and accurately enters required information for registration into the electronic health system
  • Follows prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur
  • Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information
  • Ensures accurate and complete information is obtained by completing all registration edits including and not limited to: RQI Edits, registration system edits, and report edits
  • Ensures all appropriate signatures are obtained and forms completed including and not limited to the following: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), etc
  • Provides information and/or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation
  • Completes and/or ensures verification of insurance, completes notifications of admission for emergency inpatients, reviews to ensure pre-certification and authorizations are in place for scheduled patients
  • Collects required patient financial liability upon arrival and documents the outcome of the point of service collection efforts
  • Consistently displays good customer service behaviors to all patients and visitor to promote positive patient experiences
  • Assists patients to their destination as needed
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation.

Residential Counselor

03.2008 - 09.2011
  • Planned, organized, and lead structured programs of counseling, work, study, recreation, or social activities for clients
  • Developed and implement treatment plans based on clinical experience and knowledge
  • Guided clients in the development of skills or strategies for dealing with their problems
  • Completed and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes
  • Modified treatment activities or approaches as needed to comply with changes in clients' status
  • Granted clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.

Education

High School Diploma -

East Forsyth High School
Kernersville, NC

Sociology/Psychology

Winston Salem State University
Winston-Salem, NC

MBA - Business Administration

Ashford University
San Diego, CA
01.2018

Skills

  • Client-focused professional with broad expertise in customer service and healthcare administration
  • Knowledge of principles and processes for providing customer and personal services This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Proficient in
  • MS Office, Excel, Power point, Lotus Note, Sales Force, and EPIC computer system

Timeline

Sr Social Worker

Forsyth County Department of Social Services
2022.02 - Current

Project Manager

Atrium Healthcare
02.2021 - 07.2022

Patient Access Advocate

MOSES CONE BEHAVIOAL HEALTH
07.2012 - 06.2018

Residential Counselor

03.2008 - 09.2011

High School Diploma -

East Forsyth High School

Sociology/Psychology

Winston Salem State University

MBA - Business Administration

Ashford University
Shemaiah Mitchell