Shemaine Peters
Brooklyn,NY
Summary
Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules. Adept at working in stressful situations with little to no supervision. Energetic Passenger Attendant ready for continuous work assisting with mobility, boarding and routing needs. Well-versed in transit operations and safety requirements. Great at managing time and multitasking to handle simultaneous tasks.
Overview
3
3
year of professional experience
1
1
Certification
Work History
Customer Service Representative
JFK Millennium Partners
JFK Airport
11.2023 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective customers satisfaction rates.
- Responded to customer requests, offering excellent support and answer to the best of my ability.
Wheelchair Agent
Jcm Business Solutions
JFK Airport
09.2023 - Current
- Upheld strict compliance with security protocols while escorting passengers through secure areas of the airport.
- Provided customers with information on routes, timetables or concourses.
- Accurately documented each assisted passenger''s information, maintaining organized records and ensuring timely billing of services rendered.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
Baggage Handler
ASAK Solutions
JFK Airport
05.2023 - 09.2023
- Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.
- Loaded passengers' property onto the belt and sorting and checking baggage tags against flight lists.
Education
Diploma -
Franklin Delano Roosevelt High School
Brooklyn, NY05.2021
Skills
- Wheelchair Navigation
- Safety Monitoring
- Public Announcement
- Information giver
- Customer Needs Assessments
- Customer Experience
- Cash Register Operations
- Customer Satisfaction
Certification
Security license
Timeline
Customer Service Representative
JFK Millennium Partners
11.2023 - Current
Wheelchair Agent
Jcm Business Solutions
09.2023 - Current
Baggage Handler
ASAK Solutions
05.2023 - 09.2023
Diploma -
Franklin Delano Roosevelt High School