Shemaria Hill
Baltimore,MD
Summary
Hard-working individual ready to get an opportunity to grow within a reputable organization, expanding knowledge and skills.
Overview
11
11
years of professional experience
Work History
Call Center Representative
CMD Outsourcing Solutions
05.2023 - 11.2023
- Achieved customer satisfaction score of 90% and performed all key performance indicator targets, including call length and conversion rates
- Communicate with empathy, patience, and understanding to identify solutions to ensure client satisfaction
- Handle 50+ customer interactions daily, giving detailed, personalized, friendly, and polite service to ensure customer retention.
Custodian
Maryland Vehicle Administration
06.2016 - 01.2022
- Provided cleaning and site sterilization services to MVA
- Ensured that work environments were conducive to productivity by maintaining a clean work environment
- Provided customer service as needed.
Sales Associate Intern
J.B.K. BOUTIQUE
01.2020 - 03.2020
- Managed store operations including accounting, inventory management, and cash registers
- Processed orders and provided excellent customer service to at least 30 customers per day
- Boosted sales by effectively communicating product options, and working with clients to understand needs.
Media Manager
HELPING YOU GROW STEADFAST MINISTRIES
06.2012 - 03.2020
- Provided sound and video engineering support programming for a 25-member church
- Led a team of 3 in the production and editing of audio and video content
- Managed ad-hoc requests and responded effectively to quick deadlines.
Education
Associate of Applied Science -
Ultimate Medical Academy
Tampa, FL03.2024
High School Diploma -
Kenwood High School
Baltimore, MD05.2014
Skills
- Customer Service
- Relationship Management
- Sales and logistics
- Media Production
- Data entry
- MS Office Suite
- Call Center Customer Service
Timeline
Call Center Representative
CMD Outsourcing Solutions
05.2023 - 11.2023
Sales Associate Intern
J.B.K. BOUTIQUE
01.2020 - 03.2020
Custodian
Maryland Vehicle Administration
06.2016 - 01.2022
Media Manager
HELPING YOU GROW STEADFAST MINISTRIES
06.2012 - 03.2020
Associate of Applied Science -
Ultimate Medical Academy
High School Diploma -
Kenwood High School