SHEMARION JONES
Houston,TX
Summary
I am passionate and ambitious in all my work. I provide excellent results to help continue my growth in any field that I choose for myself. My experience in customer service has given me diverse skills to fit any environment and be successful in any career.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatcher
GardaWorld Security
10.2024 - 07.2025
- Monitored cameras throughout work day.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of product and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Communicated with other officers for access control needs.
Remote Retention 1 Specialist
Foundever
11.2022 - 09.2023
- Answered an average of 50 calls per day
- Verified and updated customer information in ECRM to build and maintain an accurate customer database
- Gave customers discount program recommendations after thoroughly explaining the details
- Responded to potential customers' questions and requests
- Made payments with customers for their coverages.
Documentation Coordinator
Moss Seal Co
01.2021 - 10.2022
- Prepared order documents according to the project manager's, team's, or client's specifications
- Cleaned, formatted, and applied styles to documents.
- Worked with people from various departments and levels of management to reach an agreement on procedural documentation.
- Worked with customers for order updates and changes.
Education
High School Diploma -
Pasadena Memorial High School
Pasadena, TX06.2018
Skills
- Customer service
- Strategic planning
- Data entry
- Communication
- Client-focused
- Security
- Organization
- Adaptive team player
Certification
CPR First Aid
Timeline
Dispatcher
GardaWorld Security
10.2024 - 07.2025
Remote Retention 1 Specialist
Foundever
11.2022 - 09.2023
Documentation Coordinator
Moss Seal Co
01.2021 - 10.2022
High School Diploma -
Pasadena Memorial High School
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