Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shemeka Coleman

Killeen,USA
Shemeka Coleman

Summary

To be employed by a company who values it employees, promotes teamwork. And operates a safe environment.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

28
years of professional experience

Work History

Baylor Scott & White Health

Patient Service Specialist
02.2022 - Current

Job overview

  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.


Dollar General

Key Holder
06.2021 - 10.2021

Job overview

  • Assisting customers in the store and giving guidance on the products
  • Opening and closing the store
  • Maintain the store
  • Handling security needs
  • Supervising team members

Tele-performance

Call Agent
06.2019 - 12.2020

Job overview

  • Access customer's needs by probing and uncovering the root cause of their concern
  • Build rapport, and negotiate to achieve a mutually beneficial one-call resolution
  • Handle and carefully respond to all customer inquiries including the professional management of difficult or emotional customer situations
  • Reinforce, communicate and review the benefits of service throughout customer interaction

Dilliard's

Retail Sales Associate
09.2017 - 08.2018

Job overview

  • Greeting customers, answering questions, offering assistance, suggesting items and providing product information as well as keeping area maintained for customer satisfaction

St. Francis Medical Center

Patient Access Associate
09.2007 - 06.2016

Job overview

  • Participates in planning, organizing work activities, staff scheduling and providing lead direction to admitting and registration staff on an assigned shift
  • Participant in patient satisfaction improvement efforts to include greeting patients, conducting patient and/or family interviews to obtain information required to accurately identify the patient financial information in the patient registration record
  • Obtains signatures on required documents and provides literature explaining patient rights, advance directives, and Medicare notices
  • Provides financial counseling services to uninsured and underinsured patients
  • Verifies insurance eligibility and benefits and enters detail into the patient registration record
  • Demonstrates customer service excellence
  • Communicates effectively and professionally with all levels of staff and management

Payless

Sales Associate
12.2006 - 09.2007

Job overview

  • Maintaining a strong knowledge of products, accessories, prices, promotions, and product features, handling phone inquiries from customers on products, managing a cash drawer, ensures store appearance meets company standards at all times, assisting customers by suggesting additional merchandise that complements their selection, calling other stores to locate merchandise requested by the customer

Citi Trends

Assistant Manager
06.2006 - 12.2006

Job overview

  • Managing a cash drawer and daily deposits of funds, maintaining store appearance including store opening and closing procedures, spends 75% of time on the sales floor to ensure efficient, courteous handling of customer requests, including sales and purchases, resolves customer concerns requiring the attention of a management position, handling all administrative aspects of the store, verifies accuracy of all daily service revenues reports and bank deposits, meeting all assigned sales performance and profitability criteria, offering information about purchases to minimize returns, ensures store is opened and closed appropriately by following standard procedures

Alliedbaraton Security Services

Security Officer
06.2006 - 12.2006

Job overview

  • Monitoring incoming and outgoing traffic, resolving problems by researching and analyzing, patrolling designated areas, providing a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism, maintaining a strong knowledge of rules and procedures, recognizing customers within 30 seconds, knowing and using telephone etiquette techniques

Dekalb Medical Center

Unit Secretary
03.2003 - 06.2005

Job overview

  • Acting as unit receptionist greeting and directing visitors, facilitating patient care by performing clerical and communication duties on assigned unit, transcribing orders and patient data, preparing and maintaining medical records, maintaining charts, assisting health care team, and maintaining departmental logs, printers, and office supplies and assists in maintaining the cleanliness and safety of the department

St. Francis Medical Center

Unit Secretary
03.1999 - 03.2003

Job overview

  • Acting as unit receptionist greeting and directing visitors, transcribing orders and patient data, preparing and maintaining medical records, maintaining charts, and assisting the health care team, performing follow-up actions necessary to ensure patient satisfaction, completion of customer focused quality workshop

Richwood Head Start

Teacher Aide
08.1997 - 03.1999

Job overview

  • Provide instructional and clerical support for the teacher, tutor and assist students, supervise students in cafeteria, classroom, schoolyard, and field trips, record grades, check homework, keep health and attendance records, stock supplies, operate audiovisual equipment, and keep classroom equipment in order, and help prepare materials for instruction

Education

Wossman High School
Monroe, LA

Diploma
05.1995

University Overview

Skills

  • Appointment scheduling
  • Insurance verification
  • Professionalism and ethics
  • Medical terminology
  • HIPAA compliance
  • Customer service
  • Patient registration
  • Conflict resolution
  • Verbal and written communication
  • Registration and admissions
  • Data entry

Timeline

Patient Service Specialist
Baylor Scott & White Health
02.2022 - Current
Key Holder
Dollar General
06.2021 - 10.2021
Call Agent
Tele-performance
06.2019 - 12.2020
Retail Sales Associate
Dilliard's
09.2017 - 08.2018
Patient Access Associate
St. Francis Medical Center
09.2007 - 06.2016
Sales Associate
Payless
12.2006 - 09.2007
Assistant Manager
Citi Trends
06.2006 - 12.2006
Security Officer
Alliedbaraton Security Services
06.2006 - 12.2006
Unit Secretary
Dekalb Medical Center
03.2003 - 06.2005
Unit Secretary
St. Francis Medical Center
03.1999 - 03.2003
Teacher Aide
Richwood Head Start
08.1997 - 03.1999
Wossman High School
Diploma
Shemeka Coleman