Shemetrisk Burno
Richmond,VA
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Server
Just Crab
07.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Material Handler
TemperPack
04.2022 - 06.2022
- Load the machine with the material to make the product
- Transported inventory items to appropriate locations.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
Customer Service Representative
Maximus Call Center
12.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
Picker/Packer
The Vitamin Shoppe
09.2021 - 12.2021
- Pick and pack pill orders to be shipped off
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
Janitorial Worker
Sizemore Inc.
11.2020 - 07.2021
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
Education
High school diploma -
Highland Springs High School
Richmond, VA06.2018
Skills
- Strong Work Ethic
- Professional Appearance
- Cleanliness standards
- Sales Techniques
- Food and beverage pairings
- Order Picking
- Loading and unloading
- Attention to Detail
- Problem-solving abilities
- Active Listening
Personal Information
- Title: Cashier/Customer Service
- Work Permit: Authorized to work in the US for any employer
Timeline
Server
Just Crab
07.2022 - Current
Material Handler
TemperPack
04.2022 - 06.2022
Customer Service Representative
Maximus Call Center
12.2021 - 03.2022
Picker/Packer
The Vitamin Shoppe
09.2021 - 12.2021
Janitorial Worker
Sizemore Inc.
11.2020 - 07.2021
High school diploma -
Highland Springs High School
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