Shemica Conkrite
Missouri City,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
LTD Financial
03.2003 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed 35-40 incoming calls, emails per day and also assisted with payment arrangements
Customer Service Representative/Shift Supervisor
Classic Cable
04.2001 - 01.2003
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - General Studies
Tyler Junior College
Tyler, TX08.2001
GED -
Houston High School
Houston, Tx05.1988
Skills
- Consultative Sales
- Call Management
- Appointment Scheduling
- Report Generation
- Data Entry
Timeline
Customer Service Representative
LTD Financial
03.2003 - 12.2023
Customer Service Representative/Shift Supervisor
Classic Cable
04.2001 - 01.2003
No Degree - General Studies
Tyler Junior College
GED -
Houston High School
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