Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Shemice N. Bush

Shemice N. Bush

Cedar Hill,USA

Summary

Customer service professional with solid history of enhancing customer experiences through effective communication and problem resolution. Known for collaborating with team members to achieve goals and adapting to shifting demands. Expertise includes call handling and conflict resolution skills, valued by employers.

Diligent team leader and customer service representative, with strong background in handling customer inquiries efficiently and maintaining high customer satisfaction. Proven track record of resolving issues promptly and professionally, contributing to team success. Demonstrated expertise in communication and problem-solving.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Call center agent

Senture
08.2023 - Current
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
  • Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Owner/Operator

Shemice's Services Personal & Business LLC
02.2021 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Negotiated contracts with vendors to secure favorable terms for the business.

Delivery Driver/ Package Handler

Amazon.Com, INC -Contractor
11.2019 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.

Material Handler

Kohl's EFC4
10.2017 - Current
  • Packed items into appropriate containers for shipment.
  • Transported inventory items to appropriate locations.
  • Located materials and supplies by pulling and verifying items on production orders.
  • Sorted materials for scanning to meet production goals.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
  • Streamlined communication channels within the team, enabling quick resolution of issues and facilitating a more cohesive work environment.

Owner/Operator

Shemice's Services
02.2015 - Current
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
  • Oversaw end-to-end business processes to maintain proficiency and profitability.

Education

No Degree - Business Administration And Management

Colorado Technical University
Colorado Springs, CO
12.2018

No Degree -

American Intercontinental University
Chandler, AZ
03.2017

High School Diploma -

Penn Foster High School
Scranton, PA
01.2015

Skills

  • Customer communications
  • Payment processing
  • Team development
  • Problem-solving skills
  • Data entry
  • Typing speed
  • Appointment setting
  • Technical support
  • Answering questions
  • Gathering information
  • Resolving issues
  • Quality assurance
  • Training experience
  • Training and mentoring
  • Quality control
  • Goal orientation
  • Call handling
  • Call control skills
  • Call quality
  • Inbound call reception
  • Professional phone voice
  • Customer support
  • Communicating with clients
  • Technical troubleshooting
  • Inbound phone calls
  • Customer relationship management
  • Delivery tracking
  • Logging call information
  • Cash handling
  • Product knowledge
  • Appointment scheduling
  • Sales closing
  • Small business operations
  • Inventory control
  • Personnel management
  • Financial reporting
  • Sales tactics
  • Employee training
  • Vendor relationship management
  • Task delegation
  • Relationship building
  • Customer relations
  • Data collection
  • Assertiveness
  • Order fulfillment
  • POS systems expert
  • Team leadership
  • Decision-making

Certification

  • CPR/AED Certification
  • [State] Driver's License
  • First Aid Certification
  • ServSafe Food Handler's Certification

Languages

English
Full Professional

Timeline

Call center agent

Senture
08.2023 - Current

Owner/Operator

Shemice's Services Personal & Business LLC
02.2021 - Current

Delivery Driver/ Package Handler

Amazon.Com, INC -Contractor
11.2019 - Current

Material Handler

Kohl's EFC4
10.2017 - Current

Owner/Operator

Shemice's Services
02.2015 - Current

High School Diploma -

Penn Foster High School

No Degree - Business Administration And Management

Colorado Technical University

No Degree -

American Intercontinental University

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Shemice N. Bush