Summary
Overview
Work History
Education
Skills
Timeline
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Shen Baronian

San Diego

Summary

Dynamic server with extensive experience at Hillstone Restaurant Group, excelling in guest relations and problem-solving. Proven ability to foster customer loyalty while maintaining high standards of dining area cleanliness. Skilled in POS system operation and team collaboration, ensuring order accuracy and a seamless dining experience for all guests.

Overview

2
2
years of professional experience

Work History

Server

The Shuckery
08.2022 - 05.2023
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Hillstone Restaurant Group
06.2021 - 05.2022
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Host

Station House Cafe
01.2021 - 06.2021
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Education

Bachelor of Science - Accounting

Sonoma State University
Rohnert Park, CA
05-2023

Skills

  • Team member support
  • Relationship management
  • Dining area maintenance
  • High volume dining
  • Guest relations management
  • POS system operation
  • Team collaboration
  • Food safety
  • Order accuracy

Timeline

Server

The Shuckery
08.2022 - 05.2023

Server

Hillstone Restaurant Group
06.2021 - 05.2022

Host

Station House Cafe
01.2021 - 06.2021

Bachelor of Science - Accounting

Sonoma State University

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