Shena Mallett
Naperville,IL
Summary
Dynamic professional with a proven track record at TribeLoc 7.0 LLC, enhancing client base by 30% through innovative marketing and exceptional service. Expert in time management and customer service excellence, adept at creating welcoming environments and fostering growth. Skilled in both loc care techniques and security protocols, demonstrating reliability and effective communication.
Overview
10
10
years of professional experience
Work History
Loctician/Hairstylist
TribeLoc 7.0 LLC
01.2019 - Current
- Established and managed TribeLoc 7.0 LLC, providing specialized loc maintenance and styling services
- Grew client base through exceptional service, resulting in a 30% increase in clientele over the past five years.
- Developed and implemented marketing strategies to promote services, including social media campaigns and community events.
- Maintained high standards of cleanliness and safety, ensuring a welcoming and professional environment for all clients.
- Continuously updated skills and knowledge on the latest loc care techniques and trends, attending workshops and seminars regularly.
Unarmed Security Officer
Allied Universal Security Services
01.2015 - 12.2018
- Provided security and ensured safety at various sites, including commercial and residential properties.
- Monitored and patrolled assigned areas to prevent theft, violence, and infractions of rules.
- Responded promptly to alarms and incidents ensuring quick and effective resolution.
- Maintained detailed logs of daily activities, incidents and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Collaborated with law enforcement and emergency personnel during incidents requiring additional support.
Inquiry Response Coordinator
Career Education Corporation
09.2014 - 04.2015
- Participated in relevant trainings or workshops aimed at enhancing job-related skills or staying abreast with industry trends affecting the inquiry response process.
- Implemented tracking systems to monitor the status of pending inquiries, ensuring timely follow-ups and resolution.
- Developed training materials and mentored new team members on best practices for handling inquiries effectively.
- Supported company-wide initiatives by actively participating in cross-functional projects or campaigns that leveraged the expertise of the Inquiry Response Coordinator role.
- Provided detailed reports on key metrics pertaining to inquiry volumes, types, processing times, and resolution rates to inform decision-making processes within the organization.
Education
Certificate - Business Administration
Rasmussen College
Aurora, IL11-2021
Certificate - Accounting
BIR Training Center
Chicago, IL10-2014
High School Diploma -
Richards Career Academy
Chicago, IL06-2006
Skills
- Reliability and punctuality
- Time management skills
- Written and verbal communication
- Sales expertise
- Reports and documents
- Customer service excellence
Timeline
Loctician/Hairstylist
TribeLoc 7.0 LLC
01.2019 - Current
Unarmed Security Officer
Allied Universal Security Services
01.2015 - 12.2018
Inquiry Response Coordinator
Career Education Corporation
09.2014 - 04.2015
Certificate - Business Administration
Rasmussen College
Certificate - Accounting
BIR Training Center
High School Diploma -
Richards Career Academy
Similar Profiles
Zarrina KhawajaZarrina Khawaja
Overnight Pharmacist/remote clinical pharmacist/retail &independent pharmacy at Payless Staffing LLC /Tact Staffing LLC & Medical Staffing LLCOvernight Pharmacist/remote clinical pharmacist/retail &independent pharmacy at Payless Staffing LLC /Tact Staffing LLC & Medical Staffing LLC
Ida BeachyIda Beachy
Office Manager/Head Bookkeeper at Sunnybrook Excavating LLC, RHL Logistics LLC, Denny's Trucking LLCOffice Manager/Head Bookkeeper at Sunnybrook Excavating LLC, RHL Logistics LLC, Denny's Trucking LLC
Kimberlie PriserKimberlie Priser
Senior Loan Processor at Acrisure Mortgage, LLC Fka FBC Mortgage, LLCSenior Loan Processor at Acrisure Mortgage, LLC Fka FBC Mortgage, LLC
Sushmitha NalamothuSushmitha Nalamothu
VP, Head of Technology, Strategy, Execution at Northern TrustVP, Head of Technology, Strategy, Execution at Northern Trust
KLANCIA RAYFORDKLANCIA RAYFORD
Loan Doc Imaging Specialist II at Talentbridge / Heartland FinancialLoan Doc Imaging Specialist II at Talentbridge / Heartland Financial