Shena Ray
North Branch,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Sr Staffing Specialist
Target Corporation
01.2022 - Current
- Dedicated support to UX Design, Properties, and Creative and assist in other areas when needed
- Plans and executes interview scheduling for HQ level team members and external candidates through recruiter, admin, and candidate partnership in a fast paced, high-capacity environment
- Prioritize my time based on business needs to update critical information in the LOS
- Coordinate recap meetings and Coffee Chats for candidates and leaders with difficult schedules
- Maintains organized Outlook workspace to plan efficiently and schedule interviews effectively
- Detailed and organized when managing multiple different candidate profiles at the same time
- Manages data in recruiting system, Workday, and keeps track of scheduling data in Excel
- Collaborate with team members to Verify I9 documentation for compliance, update database with correct documentation.
- Provided thorough interview preparation resources and coaching to candidates, increasing their confidence during the process.
Travel Services Operations, Client Service Supervisor
Target Corporation
01.2016 - 01.2022
- Ensures team member contact through phone, Yammer, Slack, and email are answered within a 24-hour timeframe
- Update team member account information, problem solve technical issues that need quick resolution
- Analytical knowledge in reporting and reviewing data to streamline processes and surface inconsistencies
- Manage corporate card accounts to ensure team members are following corporate card policy
- Prioritize my work and projects that vary in urgency and have specific deadlines to meet for internal and external business partners
- Help team members with complicated travel and expense questions/issues that have deadlines to complete in Concur
- Be sensitive and empathetic to team member situations that need resolution quickly
- Oversee policy and procedure training of team members in all areas of Target
- Collaborate with various pyramids, business partners, and vendors on a daily basis
- Assist Group Travel Team with expense/accounting of Long-Term Housing stays, working with multiple vendors
- Developed strategies to streamline internal processes, leading to increased productivity within the team.
- Collaborated with other departments to address client needs, improving overall customer experience.
Business Services Representative
Kemps LLC
06.2015 - 12.2015
- Data Entry for product delivery
- Billing research in multiple systems
- Project management
- Research and resolve customer accounts
- Gathered, organized and input information into digital database.
- Maintained organized filing systems for easy retrieval of important documents, as well as optimal efficiency in daily tasks.
- Promoted company products or services through targeted marketing campaigns aimed at expanding market share or reaching new demographic segments for potential growth opportunities.
- Experience in JDE and eRMS computer systems
- Enter orders via fax and phone orders.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Facilitated smooth communication between departments by serving as a liaison for information sharing and problem resolution.
Sales Account Manager
Rogers Printing/Growth Partners
01.2013 - 01.2015
- Assist customers with orders, verify information, and problem solving
- Work with vendors for product development/sample management
- Light accounting duties/data entry, verify customer accounts and payments
- Innovate new marketing ideas for the business by using different external tools and comparing data
- Set products into production/shipping
- Analyzing information to ensure accuracy/attention to detail.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Managed accounts to retain existing relationships and grow share of business.
Client Support Manager
Biorn Corporation
01.2011 - 01.2013
- Generate sales leads for Biorn Corporation through referrals and taking incoming sales calls
- Educate and sell our services to potential customers and enter customer information
- Communicate with clients and potential clients on a daily basis to ensure they have the best experience possible with Biorn Corporation
- Generated over 800,000 dollars in business, since taking over the position in December 2013
- Manage client accounts by verifying information and updating accounts.
- Established and maintained relationships with key stakeholders.
- Managed a diverse portfolio of clients, delivering personalized solutions tailored to individual needs.
Manager
Ace Tack & Outfitters
01.2005 - 01.2011
- Educate customers with our products and services
- Oversee complex special orders for customers in other countries
- Placed ads for the business in the local newspaper and on social media sites
- Provided training to new employees
- Innovated marketing strategies for company by analyzing different business models
- Monitor inventory levels on a weekly basis and update in software system to update inventory levels
- Close relationships with multiple vendors around the world, maintaining a positive experience
- Supply chain management.
Education
Associate degree in human services -
University of Phoenix
Obtaining bachelor’s degree in business administration -
Metropolitan State University
02.2024
Skills
- Audit reporting
- Analytical Thinking
- Project restructuring
- CRM software proficiency
- Decision-Making
- Problem Resolution
- Conflict Mediation
Computer Experience
- Microsoft Word 2010
- Microsoft Outlook 2010
- Microsoft Excel 2010
- Microsoft PowerPoint 2010
- Microsoft Works Spreadsheet
- FileMaker Pro
- Sterling Payment System
- Access
- Concur Expense System
- CWT Portrait
- Workday
- One Note
Timeline
Sr Staffing Specialist
Target Corporation
01.2022 - Current
Travel Services Operations, Client Service Supervisor
Target Corporation
01.2016 - 01.2022
Business Services Representative
Kemps LLC
06.2015 - 12.2015
Sales Account Manager
Rogers Printing/Growth Partners
01.2013 - 01.2015
Client Support Manager
Biorn Corporation
01.2011 - 01.2013
Manager
Ace Tack & Outfitters
01.2005 - 01.2011
Associate degree in human services -
University of Phoenix
Obtaining bachelor’s degree in business administration -
Metropolitan State University