Tori Goodacre
Fort Worth,TX
Summary
Optimistic individual seeking a position to take my career with a respectable company to the next level while utilizing my workhorse mentality and analytical skills to benefit mutual growth and success.
Overview
6
6
years of professional experience
Work History
Sr. Paycom Specialist
PAYCOM
08.2022 - Current
- Managed and nurtured relationships with assigned book of long-term clients through regular communication via phone and email, ensuring high client satisfaction and retention
- Investigate, troubleshoot, and resolve substantial volume of client inquiries via phone and email, demonstrating solution-oriented approach while anticipating additional questions and needs
- Leverage advanced technological expertise to guide clients in maximizing their return on investment, providing strategic guidance in all areas of the system and influencing adoption of best practices aligned with employee usage strategies
- Actively participate in continuous learning and self-improvement, completing required training programs, enhancing system knowledge, and staying current on legislative changes impacting clients
- Ensured accurate processing of payrolls for all assigned accounts, maintaining 100% accuracy rate.
Mortgage Advisor
CREDIBLE OPERATIONS
02.2021 - 02.2022
- Collaborated effectively with mortgage lenders and colleagues to facilitate seamless financial transactions for clients
- Utilized in-depth knowledge of mortgage procedures to provide comprehensive explanations, contributing to high customer satisfaction rates
- Demonstrated outstanding performance by consistently achieving top 10% rankings for funded loans, showcasing strong ability to meet and exceed performance targets
- Actively participated in cross-functional collaboration, leveraging expertise to contribute to process improvements across various departments.
Sr. Loan Officer
AMERICAN FINANCIAL NETWORK
06.2020 - 01.2021
- Proactively engaged with Broad Market customers, showcasing strong communication skills to establish and nurture relationships
- Applied meticulous attention to detail in gathering and analyzing financial information, ensuring accuracy in loan processing
- Leveraged strong interpersonal skills to address client needs and provide continuous support throughout the financial relationship.
- Averaged a pipeline of 80 to 100 applications at given time.
Home Advisor
MR. COOPER
06.2019 - 05.2020
- Aligned solutions with customers' financial goals, demonstrating customer-centric approach to problem-solving
- Applied effective communication techniques, utilizing open-ended questions to engage customers and extract valuable personal and financial information
- Ensured loan feasibility and compliance with federal and state regulations through comprehensive analyses, contributing to robust and compliant loan processing system.
- Ranked top 10% each month in loan funding.
Operations Control Analyst
MR. COOPER
07.2018 - 06.2019
- Oversaw robust pipeline of Centralized Modifications, demonstrating keen focus on compliance and risk mitigation
- Ensured alignment with audit requirements, contributing to a well-documented and compliant operational framework
- Proactively conducted research on second line of defense and external audit findings, demonstrating commitment to staying informed on compliance matters
- Ensured changes in business processes complied with new regulations, contributing to proactive and adaptive organizational culture.
Education
Bachelor of Arts - Mass Communication & Marketing
Sam Houston State University
Huntsville, TX08.2017
Skills
- Expert Problem Solving and Troubleshooting
- Analytical Thinking
- Analyze Financial Data
- Payroll Accounting
- Compliance and Regulatory Knowledge
- Root Cause Analysis
- Audit Reporting
- Client Training and Support
- Quality Assurance
- Technical Communication
- Proficient in Paycom HRIS
- Process Improvement
Timeline
Sr. Paycom Specialist
PAYCOM
08.2022 - Current
Mortgage Advisor
CREDIBLE OPERATIONS
02.2021 - 02.2022
Sr. Loan Officer
AMERICAN FINANCIAL NETWORK
06.2020 - 01.2021
Home Advisor
MR. COOPER
06.2019 - 05.2020
Operations Control Analyst
MR. COOPER
07.2018 - 06.2019
Bachelor of Arts - Mass Communication & Marketing
Sam Houston State University
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