Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shena Washington

Bonaire,United States

Summary

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Overview

17
17
years of professional experience

Work History

Administrative Coordinator

Houston Healthcare
11.2021 - Current
  • Assisted management with special projects to complete all tasks by deadlines.
  • Reviewed documentation and identified financial discrepancies totaling over $600,000.
  • Direct visitors to the appropriate point of contact.
  • Recorded and provided monthly meeting minutes as requested by management.
  • Strengthened business operations by creating and maintaining project plans and ensure proper and effective contract management of 25 agency staff workers.
  • Promoted collaboration by responding to and distributing all incoming messages and escalated issues as required per policy.
  • Assessed and monitored 30 to 40 daily inpatient and outpatient surgical service charges.
  • Employee timesheet processing.

Branch Manager

Walter's Management
02.2018 - 09.2021
  • Enhanced customer experience and customer integrity by maintaining discretion of sensitive topics.
  • Assessed employee performance and developed improvement plans.
  • Improved customer service focused skills by collaborating with Human Resources.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Assisted customers in understanding loan terms and conditions to make informed decisions within 1 to 24 hour period.
  • Developed strong relationships with 950 customers through high levels of customer service.
  • Maintained strict confidentiality of bank records and client information.
  • Utilized risk management strategies to attain high loan approval rates growing branch ledger balance over $350,000, during the first quarter of management.
  • Developed and implemented monthly marketing campaigns to attract new customers.
  • Collected monthly rent payments and other fees of 2 tenants, always properly recording, and processing money.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Completed and filed 200 yearly returns with tax departments at local, state, and federal levels.

Branch Manager

Security Finance
11.2006 - 02.2018
  • Reported financial data and updated financial records in ledgers totaling over $900,000.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed 50 loan applications and monitored progress from start to finish, weekly.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels, monthly.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips for a group of 12.

Education

No Degree -

Georgia Military College -Warner Robins
Warner Robins, GA
05.2024

High School Diploma -

Peach County High School
Fort Valley, GA
05.2004

Skills

  • Team Collaboration
  • Time Management
  • Attention to Detail
  • Problem Solving
  • Multitasking Abilities
  • Expense Tracking

Accomplishments

  • Received “Office of the Quarter” service award in 2013,2015,2016, 2017,2018, and 2020.
  • Repeatedly commended by superiors for excellent customer service.

Timeline

Administrative Coordinator

Houston Healthcare
11.2021 - Current

Branch Manager

Walter's Management
02.2018 - 09.2021

Branch Manager

Security Finance
11.2006 - 02.2018

No Degree -

Georgia Military College -Warner Robins

High School Diploma -

Peach County High School

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Shena Washington