Sheneika Sutton
Grapevine
Summary
Experienced healthcare professional with a strong background in delivering exceptional patient care and medical support. Proficient in addressing patient needs and collaborating seamlessly with healthcare teams to provide high-quality care. Committed to maintaining a clean and safe environment for patients, showcasing reliability, adaptability, and a strong dedication to achieving positive patient outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Nursing Assistant
UNC Health Care
10.2024 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Health Care Technician
Longleaf Neuro-Medical Treatment Center
03.2022 - 01.2025
- Managed patient intake and discharge processes, ensuring a seamless and organized transition between care settings.
- Promoted a positive healing environment by actively engaging and interacting with patients during their recovery process.
- Improved patient care by accurately recording and communicating vital signs to medical staff.
- Increased patient comfort by promptly responding to call bells and addressing individual needs or concerns.
- Demonstrated proficiency in operating various medical equipment such as EKG machines, blood pressure monitors, glucose meters, and pulse oximeters for accurate data collection.
Correctional Nurse
NC Department Of Public Safety
03.2019 - 04.2022
- Booked new inmates into facility and processed inmates for release.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Provided emergency care to inmates by responding promptly to medical emergencies within the facility.
- Completed intake paperwork, fingerprints and searches.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Promoted a safe environment for both staff and inmates by adhering to institutional policies regarding contraband control, safety measures, and crisis intervention techniques.
Residential Supervisor
Nova Behavioral Health
01.2016 - 05.2019
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Guided students to integrate into both academic and social communities on campus.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Scheduled fun social and recreational activities for residents.
- Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
Customer Service Representative
American Airlines
01.2014 - 04.2017
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved challenging situations with friendly but firm strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Quality Inspector
Eaton Corporation
10.2015 - 06.2016
- Inspected outbound shipments and conducted random sampling of product quality.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Kept detailed notes of product functionality, specifications and appearance .
- Collected samples during production and tested randomly to determine in-process product quality.
- Monitored production operations for compliance with specifications and promptly reported defects.
Payroll Administrative Assistant
Atlantic Homelife Senior Care
11.2010 - 03.2014
- Researched and resolved time discrepancies.
- Processed wage garnishments and child support.
- Maintained payroll information by calculating, collecting and entering data.
- Initiated direct deposits and prepared manual checks for hourly employees.
- Verified timekeeping records and handled any discrepancies with employees.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Balanced reconciliation sheets regularly, ensuring that all discrepancies were quickly identified and resolved.
- Reduced manual input errors by automating repetitive tasks using spreadsheet formulas or macros when applicable.
Education
Associates Business Management - Business Administration
Pitt Community College
Winterville, NC06.2011
Skills
- Customer Account Management
- Customer Data Confidentiality
- Patient care
- Efficient and Detail-Oriented
- Creative Problem Solving
- Multitasking and Prioritization
- Recording vital signs
- Patient-focused care
- Vital signs monitoring
- Patient relations
- Healthcare ethics
- Electronic charting
Certification
- BLS - Basic Life Support
- CNA - Certified Nursing Assistant
Timeline
Nursing Assistant
UNC Health Care
10.2024 - Current
Health Care Technician
Longleaf Neuro-Medical Treatment Center
03.2022 - 01.2025
Correctional Nurse
NC Department Of Public Safety
03.2019 - 04.2022
Residential Supervisor
Nova Behavioral Health
01.2016 - 05.2019
Quality Inspector
Eaton Corporation
10.2015 - 06.2016
Customer Service Representative
American Airlines
01.2014 - 04.2017
Payroll Administrative Assistant
Atlantic Homelife Senior Care
11.2010 - 03.2014
Associates Business Management - Business Administration
Pitt Community College
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