Sheneka Gates
Racine,WI
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
7
7
years of professional experience
Work History
Field Operations Supervisor
United Airlines
Arlington Heights, IL
12.2023 - Current
- Monitored flight operations for the network
- Acted as a liaison between stations and the NOC (Network Operating System), effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Made stations aware of weather events and irregular operations
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Updated flight records in a timely manner
Supervisor/Interim GM
United Ground Express
Milwaukee, WI
10.2021 - 11.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Motivated and trained employees to maximize team productivity.
- Tracked employee attendance and punctuality
- Reviewed timesheets and payroll
- Created bid schedules for two different airlines
- Upheld great standards of leadership for employees, consistently leading by example
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Accomplished multiple tasks within established timeframes.
Customer Service Lead
United Ground Express
Milwaukee, WI
01.2021 - 10.2021
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Assisted customers with check in process including rebooking
Ramp Agent
United Ground Express
Milwaukee, WI
07.2018 - 01.2021
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags
- Communicated closely with ground crew, flight crew, via headset radio to maintain loading and unloading safety and efficiency.
- Transferred luggage from aircraft to collection areas safely
Education
High School Diploma -
Washington Park High School
Racine, WI06.2003
Skills
- Priority Management
- Managing Operations and Efficiency
- Performance Tracking and Evaluations
- Job Assignments
- Scheduling and Coordinating
- Resolving Complaints
- Administration and Reporting
- Microsoft PowerPoint
- Payroll Preparation
- Job Bidding
Timeline
Field Operations Supervisor
United Airlines
12.2023 - Current
Supervisor/Interim GM
United Ground Express
10.2021 - 11.2023
Customer Service Lead
United Ground Express
01.2021 - 10.2021
Ramp Agent
United Ground Express
07.2018 - 01.2021
High School Diploma -
Washington Park High School