Summary
Overview
Work History
Education
Skills
Timeline
Server

Sheneka Stephens

Vinton,VA

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Waffle House Restaurant. Proven ability to enhance guest engagement and satisfaction through attentive service and effective complaint resolution. Experienced in cash handling and fostering positive relationships, contributing to a loyal customer base and increased sales.

Overview

3
3
years of professional experience

Work History

Server

Waffle House Restaurant
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Machine Operator

Butler Parachute Systems
06.2024 - 02.2025
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.

Salesperson

Arby's
03.2023 - 12.2023
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.

Sewer

Integrated Textile Solutions
01.2024 - 05.2024
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Reduced blockages and overflows by promptly addressing reported issues and conducting thorough investigations.
  • Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
  • Maintained accurate records of work performed, materials used, and time spent on tasks, contributing to efficient resource allocation.

Education

High School Diploma -

Rockbridge County High School
Lexington, VA
06-1995

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Server

Waffle House Restaurant
06.2024 - Current

Machine Operator

Butler Parachute Systems
06.2024 - 02.2025

Sewer

Integrated Textile Solutions
01.2024 - 05.2024

Salesperson

Arby's
03.2023 - 12.2023

High School Diploma -

Rockbridge County High School

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Sheneka Stephens