Shenella Doris
MedStar Washington Hospital Center
Glen Burnie,MD
11
years of professional experience
Healthcare operations professional with 10+ years of experience supporting patients, providers, multidisciplinary teams, and administrative operations within high-volume healthcare environments. Experienced in coordinating information across departments, maintaining accurate and confidential records, communicating requirements and procedures, supporting new employee training, and facilitating relationships among multiple stakeholders. Strong background in healthcare administration, insurance processes, service coordination, and professional communication. Bachelor of Science in Healthcare Management with a strong interest in provider onboarding, credentialing support, healthcare operations, and provider experience.
Work History
Case Management Assistant
2 Years 11 Months- Provider Onboarding Support
- Healthcare Operations
- Provider & Department Coordination
- New-Hire Training & Support
- Documentation & Records Management
- Application & Information Tracking
- Cross-Functional Collaboration
- Healthcare Administration
- Confidential Information Management
- Insurance & Payer Processes
- Assisted case managers in developing comprehensive care plans tailored to individual patient needs.
Medical Assistant
8 Years 9 Months- Electronic Records Management
- Attention to Detail
- Provided compassionate front-line care in a high-volume setting.
- Trained new staff on operational protocols and best practices for patient care.
- Built rapport with diverse patient populations and ensured positive service experiences.
- Maintained confidentiality and professionalism in all patient interactions.
Medical Office Assistant
8 Years 6 Months- Administrative and operational coordination
- New employee training and support
- Insurance and healthcare terminology
- Multidisciplinary teamwork
- Problem-solving and issue resolution
- Professional customer/provider service
- Ability to manage multiple priorities in high-volume environments
- Acted as a primary point of contact for patients, families, and insurance partners.
- Supported relationship management and communication between departments.
- Trained new employees in service excellence and professionalism.
Education
Bachelor of Science - Healthcare Management
Continuing education in Healthcare Administration
Bachelor of Science - Medical Billing & Coding
- Medical Assistant Program
Continuing education in Medical Terminology
Skills
Patient Relations
Strong Communication
Confidentiality & Ethics
Community Engagement
Relationship Building
Cross Department Collaboration
Motivational interviewing
Case planning
Confidentiality
Cultural history
Teamwork and collaboration
Customer service
Timeline
Case Management Assistant
MedStar Washington Hospital Center
09.2023 - CurrentRead More
Medical Assistant
MedStar Urgent Care
02.2017 - 11.2025Read More
Medical Office Assistant
MedStar Washington Hospital Center
03.2015 - 09.2023Read More
Fortis College
from Medical Assistant Program
Read More
DeVry University
Bachelor of Science from Healthcare Management
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Penn Foster Career School
Bachelor of Science from Medical Billing & Coding
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