Shenelle Bailey
Oakland,California
Summary
Over 5 years of experience providing effective and efficient customer service, proficient in MS Word, Excel PowerPoint, Outlook, Sharepoint, and Typing 40WPM, a dedicated team player with strong willingness to learn and teach newly acquired skills. Highly motivated,flexible and committed to achieving exceptional results, Critical thinking and problem solving skills, verbal and written communication skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant/Temp Worker
California Communications Access Foundation
San Francisco , CA
2023.05 - 2024.04
- Sorted employee's personal documentation from various sources, organization policies, agreements, W-2, direct deposits, 401K, loan agreements, family medical leave request, Dr. restriction letters, and injury forms.
- Assessed, organizing and coding forms.
- Corresponded emails to request beneficiary and long term care.
- Obtain documents from internal departments, created terminated folders, organized active employee's files in chronologically, numerically, order and subject matter.
- Building electronic files for 100 employee's and placing in a secure one drive.
- Multitasking covering the front desk, answering and transferring calls from the rooster.
- Scan, print, Fedex signature release.
In-Home Caregiver
San Francisco Department of Adult and Aging
San Francisco , CA
2020.05 - 2022.12
- Followed care plan and directions to administer medications.
- Advocate, communicate with property management.
- Coordinate doctors visits.
- Manage bills, maintain benefits, medical, social security.
- Job preparations.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Cleaning, laundry, folding.
- Transported clients to doctor's appointments and errands.
Case Management/Temp Worker
Tenderloin Housing Clinic/Scion Staffing
San Francisco , CA
2020.12 - 2021.02
- Supporting tenants in retaining housing through building rapport.
- Managing a caseload from 40-50 clients.
- Entered database records of tenant contact, services received, maintain client case management flies, including files creation.
- Reporting suspected or knowledgeable incidents or abuse.
- Collaborate with other organizations,tracking progress, medical, and delinquency.
- Radco referral, Assist Clients to obtain Social Security benefit, CalWorks, CalFresh.
- Counsel Clients, build resume.
- Collaborated with social workers to support patients.
Clerk/Administrative Assistant/Temp Worker
Alameda County Social Service/ Behavioral Health
Alameda , CA
2019.10 - 2020.10
- Outlook coordinating clients appointments, with psychiatrist, and processed meds reports.
- Intake CalFresh and CalWin applicants.
- Sort Mail, Quick Code and delivery.
- Provided excellent customer service to the homeless, low income and member of the public.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Kiosk, filed documents Medical, Medicare, income changes, and Sar 7 reports.
- Issued Tickets.
Customer Service Clerk
Dave Roland- Miller Construction
El Cerrito , CA
2016.01 - 2018.01
- Work close with subcontractors, answer emails and phone.
- Data entry, typing and organizing documents, and files.
- Scheduling, return calls, and take messages.
- Microsoft office, scanning documents using Adobe.
Education
High School Diploma -
City College of San Francisco
San Francisco, CA05.2015
Skills
- Organization and Prioritization
- Mental health first aid training
- Confidentiality and Data Protection
- Professional and Courteous
Timeline
Administrative Assistant/Temp Worker
California Communications Access Foundation
2023.05 - 2024.04
Case Management/Temp Worker
Tenderloin Housing Clinic/Scion Staffing
2020.12 - 2021.02
In-Home Caregiver
San Francisco Department of Adult and Aging
2020.05 - 2022.12
Clerk/Administrative Assistant/Temp Worker
Alameda County Social Service/ Behavioral Health
2019.10 - 2020.10
Customer Service Clerk
Dave Roland- Miller Construction
2016.01 - 2018.01
High School Diploma -
City College of San Francisco
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